Front Office Co-Ordinator (First Line Support, Property Division)
Current
Bank
IT Packages used and responsibilities:• Condeco: Troubleshooting, guidance review, user management and software/hardware updates.• Management of meeting suites, ensuring that rooms are used effectively and well maintained. Administration of meeting room and desktop bookings.• Helpdesk (ServiceNow): Raising jobs for known issues, engaging with the relevant support teams to progress resolutions and provide weekly reports for all relevant teams.• MS Outlook: Management of team calendar, taxi reservations and expenses.• MS Teams: Collaborating remotely with team members across Excel and Word. Supporting internal events and working with a larger team to ensure smooth delivery of meetings and events.• Managing and participating in projects such as migrations, upgrades and implementations.Additional responsibilities:• Conducting weekly building inspections and meeting room audits in support of maintaining high standards for all building facilities.• Dealing with general enquiries in person, via telephone, email and letter in a confident, professional and timely manner.• Carried out regular audits to ensure all building facilities are functioning correctly and issues appropriately escalated.• Supported in management of the access control system and frontline delivery of access control procedures, ensuring adherence to company security procedures.
