Shawn Alexander Email and Phone Number
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Experienced Vice President of Consumer Sales and Customer Service with a demonstrated history of working in the information technology and services industry. Skilled in Retail Sales & Operations, Distribution Professional Services, Data Center, Contact Centers, Management, and Software as a Service (SaaS). Strong business development professional with a Master of Science (MS) focused in Information & Telecommunication Management from Polytechnic University.
Verizon
View- Website:
- verizon.com
- Employees:
- 97920
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Vice President Of Customer Success OperationsVerizonAtlanta, Ga, Us
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Vice President Consumer SalesVerizon Jan 2021 - PresentBasking Ridge, Nj, Us
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Vice President Consumer Customer ServiceVerizon May 2018 - Jan 2021Basking Ridge, Nj, UsShawn Alexander is Vice President - wireless customer care responsible for leading Customer Service field operations in for call centers and home-based agents. She leads a workforce of 6,000 employees in diverse contact channels. As Vice President, she creates and executes strategies to drive all key performance indicators around customer experience, profitability, growth, and employee experience.Ms. Alexander began her Verizon career in Operator Services. Since then, she has held a variety of positions of increasing responsibility in performance assurance, customer care, and operation groups across Network, Digital Marketing, Wholesale, and Enterprise business. Shawn also served as a Master Black Belt in the Verizon Lean Six Sigma Program (VLSS).
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Director Of Operations - Verizon Partner SolutionsVerizon Feb 2017 - Apr 2018Basking Ridge, Nj, UsLeads the Verizon Partner Solutions Center Operations. These teams drive access and local telecom services including Fiber to the Cell (FTTC), Ethernet for Business, Mobile Backhaul, Specials, and Switched Access. Functions also include competitive local exchange carrier (CLEC) ordering, provisioning, and collocation as well as copper to fiber Network Transformation order management.
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DirectorVerizon Oct 2015 - Feb 2017Basking Ridge, Nj, UsLeads the regional center teams comprised over 600+ employees and oversees vendor operations for an additional 65 supplemental resources. Responsible for day to day customer care across the Verizon East footprint for Enterprise, Medium business & Government accounts. The group is a strategic partner to Verizon Enterprise Solutions, supporting ordering and billing for regional voice & data products and services, such as Ethernet & business FiOS.
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Executive Director -Wireline Network OperationsVerizon Feb 2014 - Oct 2015Basking Ridge, Nj, UsLed process and operations support for Network Operations & Engineering, including engineering and capacity management, network operations, infrastructure design & implementation, network creation and central office operations. Additional responsibilities have included process and standards for dispatch and center operations for Service Delivery & Assurance. Led performance assurance for network engineering & operations including metrics, business and regulatory compliance, Lean Six Sigma initiatives and quality improvement.
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Director Process EngineeringVerizon Business Jan 2013 - Feb 2014Basking Ridge, Nj, UsResponsible for managing portfolio of Lean Six Sigma Projects focused on Capacity, Demand & Resource Management. -
Director - Enterprise Solutions, Transformation Program ManagementVerizon Business Mar 2011 - Jan 2013Basking Ridge, Nj, Us
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Director - North Atlantic Regional Provisioning & Order Control OfficeVerizon Jan 2009 - Mar 2011Basking Ridge, Nj, Us
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Director - Corporate System PlanningVerizon Sep 2008 - Jan 2009Basking Ridge, Nj, Us
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Director - Project Management & ImplementationVerizon Business Jul 2007 - Sep 2008Basking Ridge, Nj, Us
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Director - Implementation & Service AssuranceVerizon Business Jan 2006 - Jul 2007Basking Ridge, Nj, Us
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Director - Enterprise Solutions Large Business Customer ServicesVerizon Jan 2004 - Jan 2006Basking Ridge, Nj, Us
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Manager - B2B EcommerceVerizon Apr 2000 - Dec 2003Basking Ridge, Nj, Us
Shawn Alexander Skills
Shawn Alexander Education Details
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New York University - Polytechnic School Of EngineeringInformation & Telecommunication Management -
Fordham UniversityLiterature
Frequently Asked Questions about Shawn Alexander
What company does Shawn Alexander work for?
Shawn Alexander works for Verizon
What is Shawn Alexander's role at the current company?
Shawn Alexander's current role is Vice President of Customer Success Operations.
What is Shawn Alexander's email address?
Shawn Alexander's email address is sh****@****ess.com
What is Shawn Alexander's direct phone number?
Shawn Alexander's direct phone number is (908) 306*****
What schools did Shawn Alexander attend?
Shawn Alexander attended New York University - Polytechnic School Of Engineering, Fordham University.
What skills is Shawn Alexander known for?
Shawn Alexander has skills like Program Management, Vendor Management, Telecommunications, Project Management, Enterprise Software, Voip, Management, Managed Services, Customer Service, Process Improvement, Cross Functional Team Leadership, Cloud Computing.
Who are Shawn Alexander's colleagues?
Shawn Alexander's colleagues are Bill Foerg, Brenda Holland, Mike Bateman, Martina Kauter, Vaishnavi Harikumar, Thomas Hicok, Doug Wood.
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