• Contributed to the successful launch of Sodo Athletic Lab by partnering with brand co-founders to shape a compelling brand image through targeted marketing strategies, leveraging success metrics across diverse media channels.• Collaborated with store management to design a welcoming retail environment, enhancing customer experience, brand perception, and driving revenue growth.• Worked alongside brand co-founders and store management to establish and implement third-party purchasing strategies and processes for in-store products.• Developed data management tools to optimize the e-commerce lifecycle, tracking sales, inventory, purchase orders, shipping, and sales plans to improve operational efficiency.• Collaborated in sourcing and evaluating high-quality fabrics for new merchandise, conducting thorough competitor analysis to strategically position Sodo Athletic Lab in the market.• Partnered with brand co-founders to review and enhance product CADs, ensuring product consistency and quality through each phase of development.• Assisted in HR functions of recruiting and hiring new employees.• Served as a primary point of contact between couriers and customers, facilitating seamless product shipments and maintaining highlevels of customer satisfaction.• Tools: Shopify, Figma, Slack, Monday.com, and Gorgias.

• Identify and proactively source potential candidates using various methods such as online job boards, social media platforms, professional networks, and Boolean search techniques.• Review resumes and profiles to assess qualifications, skills, and experience to ensure alignment with the job requirements.• Stay up-to-date with industry trends, competitor organizations, and talent pools to inform sourcing strategies and identify potential sources of talent.• Initiate contact with potential candidates through email, phone calls, or social messaging to establish initial communication and gauge interest in job opportunities.• Create and maintain a pipeline of qualified candidates for current and future hiring needs, categorizing them based on skills, experience, and job preferences.• Foster positive candidate experiences by providing timely and relevant information about job opportunities, company culture, and the recruitment process.• Collect feedback from candidates and hiring managers to continuously improve the sourcing process and candidate experience.• Ensure compliance with relevant employment laws and regulations in all sourcing activities.• Stay informed about emerging sourcing techniques, technologies, and trends in talent acquisition to remain competitive in the field.

• Supported the Associate Recruiter Team with High Volume Recruiting• Responsible for hiring Seasonal Employees during the Holiday Season

• Assisting the Customer Care Specialist (CCS) Team with escalated casework to problem solve ensuring each customer is taken care of with both them and the company’s best interest in mind• Mentored individuals on the CCS team to help coach them through escalated customer interaction and educating them for future case work• Attend weekly meetings and learning sessions to ensure new company policies and standards are being met• Coordinated with Sr. management to relay common customer experience trends • Assisted in establishing new policies and frameworks to ensure future customer satisfaction needs are met

• Assisting customers via email, messenger, and phone to solve scenarios including cancelling/pausing accounts, tracking packages, fraud prevention, help with billing, or updating personal information• Partner with leadership to come up with new ways to better serve our customers and keep processes up to date• Attend weekly meetings and learning sessions to ensure new company policies and standards are being met

• Partnered with brand co-founder to establish an effective brand image by creating new marketing strategies tailored to targeted audiences and measuring success metrics across multiple media channels• Collaborated with store management to curate a comfortable and convenient retail experience, enhancing the consumer experience, brand outlook, and ultimately sale revenue and growth• Partnered with brand co-founder and store managements to define third-party buying strategies and processes for products to be sold within the brick-and-mortar location• Created data management tools to track sales, inventory, purchase orders, shipping information, and sales plans to increase efficiency across the e-commerce lifecycle • Partnered with brand co-founder to review product CADs and made necessary improvements/adjustments to ensure a consistent quality across product development• Acted as the liaison between couriers and the customers to ensure successful shipment of products, maintaining a high customer satisfaction

• Created and maintained customer relationships with new and returning clients by engaging in conversation, understanding their needs, and curating an experience that reflected the company culture • Partnered with internal and external personal stylists to efficiently run styling appointments while gaining the trust and loyalty of each client to ensure their returned business• Maintained the weekly schedule of the stylists and management to ensure coverage at all times while also creating optimal business opportunity for the entire team

• Partnered with personal stylists to create a room of items tailored to each client’s specific needs and style while also providing suggestions that may influence the customer to diversify their wardrobe • Maintained and organized each client’s new wardrobe while they were in the care of the personal stylists to help build outfits and pair accessories with each look to maximize sales revenue

• Processed incoming and outgoing packages and store inventory with precision to reduce the risk of shrinkage and ensure all products were appropriately priced and merchandised• Processed damaged items and facilitated the proper disposal of potentially hazardous materials (i.e., broken glass, flammable objects, used toiletry items, etc.)

• Attended to the needs of every customer while representing the company according to the standards and culture expectations set by store management and corporate leaders

• Solved difficult customer issues including complicated returns, missing packages, or theft• Managed the cash room and placed pre-counted currency in each register throughout the retail store and provided accurate counts at the beginning and end of each shift