Alexander Rocha Cantillo Email & Phone Number

Seattle, Washington, United States

• Successfully mentored new housing counselors, fostering a collaborative team environment that encouraged knowledge sharing and professional growth.• Increased overall program efficiency by 100% through the development of tools that enhanced client intake processes, enabling quicker intervention and resolution of financial hardships.• Guided homeowners throughout the home-buying and foreclosure prevention process, successfully positioning clients for long-term financial stability.• Designed a roadmap for first-time homebuyers, focusing on financial literacy and sustainable homeownership to prevent future foreclosures.• Conducted counseling sessions for clients facing foreclosure, achieving a 99% success rate in home retention.• Managed a pipeline of 40+ clients on average monthly, maintaining timely communication to reduce stress and provide clarity.• Effectively communicated with clients to assess their financial capabilities before purchasing housing, assisting them in making informed decisions.• Collaborating with co-workers to develop a new follow-up system aimed at retaining more prospects from classes and converting them into long-term clients.

Minneapolis, Minnesota, United States

• Converted 1 out of 5.1 incoming calls into funded loans by providing the best solution to borrower’s needs• Cultivated and closed $14.1 million in forecasted sales in under 10 months exceeding the expected quota by 10%• Managed a pipeline of 40+ clients weekly maintaining communication and increasing conversion rate by 15% • Leveraged existing company resources retaining 4 out 5 customers that qualify for the benefits• Explained 2 to 3 loan options to borrowers, providing the opportunity to make an informed decision on the purchase/refinance process• Analyzed 2 to 3 applicant’s financial status, credit, and properly evaluations on a daily basis to determine the feasibility of granting loans• Closed 100% loans originated on time by maintaining constant communication between the parties involved in the process• Conducted 5% of consultations with Spanish-speaking customers resulting in additional business for the company

Minneapolis, Minnesota, United State

• Resolved daily customer concerns by asking questions and addressing the situation accordingly• Trained and supervised 2 team members every 2 months, ensuring consistent workflow and customer loyalty• Prevented unnecessary waste by implementing systems that saved the restaurant $300 dollars monthly• Managed team of 5 during intense workload and assured the delivery of food was up to standard

Miami

• Generated hundreds of new customers on every embarkation by promoting a new product every day• Doubled sales by upgrading hundreds of souvenirs on new sales daily• Looked for at least 35 new opportunities a day to build relationships and follow up on the guest’s needs

Colombia

• Collaborated with supervisors and team members on the acquisition of one Direct TV contract for the company increasing revenue and customer retention• Converted 80+ new customers a month to transfer wireless services from competitors resulting in around $144,000/mo. in revenue• Surpassed previous month’s quota incrementally and become a top performer with 100 contracts on average

Bogota, Colombia

● Trained and Developed the ability to listen and be present which allows concentration on every task● Learned to serve people and the country expecting zero rewards in return● Managed complicated tasks under pressure maintaining calm and a positive attitude● Collaborated with team members on the execution of multiples plans leading to the accomplishment of missions

Associate In Gastronomy And Hotel Administration

Associate In Restaurant Administration And Culinary

Certificate Of Proficiency In English, Idiomas

High School Diploma