Alexander Stee Email & Phone Number

Vienna, Austria

Campbell, Ca, Us

More than 200,000 global customers trust Barracuda to safeguard their employees, data, and applications from a wide range of threats. Barracuda provides easy, comprehensive and affordable solutions for Email Protection, Application and Cloud Security, Network Security and Data Protection. We are continually innovating to deliver tomorrow’s security technology, today.I lead the Technical Support Team for Europe, the Middle East, and Africa, with the primary goal of helping our customers and partners achieve their business objectives and grow alongside us. Additionally, I oversee the Barracuda Campus Team, which supports our partners and customers by educating their staff on our Security Product lines through training curricula and extensive technical product documentation for Barracuda’s product suite.My ultimate aim is to drive innovation in existing services and introduce new value-added offerings, consistently raising the bar for customer experience and exceeding customer expectations for Barracuda's services.

Campbell, Ca, Us

Running the Technical Support Teams in EMEA with the ultimate goal helping our customers and partners to reach their business targets. The second part are the Barracuda Campus Teams, helping our partners and customers to educate their staff on our Security Product lines.

The unit is operating all Windows & Network services for customers chosen an out-sourcing / out-tasking contract with ITSDONE. The spectrum of customers is ranging from enterprise sized organisations to mid- and small size companies. Goal is the steady increase of cost efficient operation, simultaneously providing quality, stability and sustainable, innovative solutions meeting the customer business needs and exceeding their expectation. Constantly expanding the level of operation, from a pure operating approach to a consultant of trust for our customers.

Vienna, At

The Team served exclusively customers with a high demand of Managed Services for collaboration solutions in the field of call centre and office telephony including surrounding applications. Offered Services were planning and design, implementation, MACD’s and 24/7 operation & support. The goal was providing high expertise and professionalism, achieving customer expectations in terms of quality, stability, flexibility, speed and SLA keeping, with the result of becomming trusted advisor and reliable partner for the customers.

Kista , Se

This unit combined all customer facing technical teams with the goal to provide best services to clients. The idea was to optimize the structures and interfaces between the teams, increase the customer experience and reduce time to delivery and time to fix. More flexibility and greater value for the customers has been the result. The unit was combining:• The Service Operation team, e2e monitoring of the core network and services sold to the customers, taking care and drive resolutions in case of network and service issues.• The Field Service team, to provide installation and break fix service to data and voice customers and being also responsible for the point of presence infrastructure to be able to operate a reliable data network.• The Internal IT team, responsible for the corporate IT infrastructure and client support of the Austrian entity.• The Datacenter team, providing housing solutions to the customers and supporting also internal IT systems.• The Managed Service team, managing solutions for customers with hosting needs.• The Service Quality Management team, responsible for the continuous service improvement process.The mission statement:Offering high quality but cost efficient solutions, acting flexible and innovative to exceed customer expectations.

Kista , Se

Following the trend to fuse Network and IT business, the department combined both fields. The area of accountability was spreading over:• The Field Service unit, to provide installation and break fix service to data and voice customers.• The Infrastructure part, included in the Field Service unit and being responsible for the Point of Presence infrastructure to be able to operate a reliable data network.• The internal IT unit, responsible for the corporate IT infrastructure and client support of the Austrian entity• The Datacenter unit, providing housing solutions to customers and supporting also internal IT systems• The Managed Service unit, managing solutions for customers with hosting needsWith this, synergies in terms of skills and knowledge has been realized as well as the current and further increasing needs of very close cooperation between Network and IT business.The mission was clear:Offering high quality but cost efficient solutions, acting flexible and innovative to exceed customer expectations.

Morristown, New Jersey, Us

Re-adjustment of the unit organizational wise and implemented standardized processes based on global rules and procedure. Crisis management for AVAYA’s largest governmental project in EMEA (VOIP & CC solution / 45.000 ports). Received the AVAYA Special Performance Award 2007.Implemented the largest “Nortel Displacement Project” in EMEA, worth 2M US$, recognized on the AVAYA Global Sales Conference 2008. Transformed the unit towards a Business Partner Strategy in 2009.

Enjoyed the first year with my twin daughters.

Basking Ridge, Nj, Us

Definition and implementation of a shared resource model as basis for an extended customer management model. Increased customer satisfaction index due to that, measured on yearly basis.Increased productivity of project business YoY (01/2004 – 01/2005) of 43% per head, measured in US$ MRR and increased MRR of 23% YoY (01/2005 – 01/2006) for a pre-defined customer base equals 6 points increase to 24% of total MRR. Delivered the first Private Line Ethernet WAN network in EMEA for a Swiss company in the finance business.

Basking Ridge, Nj, Us

Implementation of the function Service-Manager as Customer Value AddIncrease the MRR of 19% YoY (01/2002 – 01/2003) for a pre-defined customer base due to a change in the strategic customer management.Lead the international project management for multinational companies in the area of data and voice communication. Successful implementation of the first IPVPN and Managed Frame Relay Network for Verizon Business Austria.

92707 Colombes, Fr

Project management for medium size companies based in Austria in the fields of:.) Voice / Data communication.) Security systems.) Applications