Alex Lam Email & Phone Number

• Leading and supporting a team of engineers and interns to develop and bring up new hardware programs• Defining project plans and schedules• Leading program design reviews• Providing technical and high-level guidance to staff• Creating training presentations and conducting training for Engineers• Developing and implementing engineering and company procedures• Writing Windows/ Linux scripts to automate tasks• Testing and releasing new company-wide software (Solidworks, Microsoft Teams, Nicelabels, Asana)

Milpitas, Ca

• Developed and launched new hardware programs• Designed new electromechanical assemblies using Solidworks and Autodesk Eagle• Conducted prototype assembly with Manufacturing Engineers and Production Operators• Analyzed product failures and reworked assemblies to refurbish• Reverse engineered electro-mechanical assemblies into 3D parts and assemblies, 2D-drawings, and schematics

Santa Cruz, Ca

• Recruited, trained and managed 20-30 staff members• Responsible for supervising student staff, maintaining office equipment/tools, and project management• Prioritized and delegated daily operational tasks between staff members to maintain productivity• Facilitated and expedited the repairs of hundreds of computers within the office• Designed and documented informative repair articles on technical computer repair and network troubleshooting for staff• Effectively resolved hundreds of individual networking issues and outages, over the telephone and in person• Successfully repaired hundreds of computers with hardware and/or software related issues• Maintained neat, well organized, and fully documented notes per repair within the IT ticket management system