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* Achieved in designing and developing integrated ECM solutions to meet business requirements and enhanced application performance on migration/conversion.* Created and evaluated cost analyses and vendor comparisons of software and hardware systems to ensure cost-effective and efficient operations while minimized total cost.* Performed a variety of duties related to the identification, evaluation, and implementation of technological opportunities to improve Medicaid Accounts productivity.* Lead the development of standards, design, and implementation of proactive processes to collect and report data and statistics on assigned systems.* Coordinate the efforts of technical support staff in the performance of assigned projects. Provided technical consultation, mentoring and development support to other MMIS organizations.* Extensive experience in healthcare data processing, test case development and reporting, and developing functional and technical specification documents for MMIS systems. * Generated complex reports utilizing the MS Reporting Services to depict systems performances, audit-trail validations, and security profiles.* Provided technical writer, Gap Analysis, technical consultation, and support for new MMIS RFP pursuits.* Delivered RightFax OpenText system which integrated with Enterprise Content Management. * Delivered OpenText Exstream templates by creating insightful and real-time customer communications for MMIS.* Lead the research, design, development, and implementation of the application, database, and interface security using technologies such as SSL, SecureFTP, Public-Key encryption, and Certificates.* Participated in major design reviews for all Information Technology (IT) projects to ensure consistency and integrity of sensitive HIPAA data, especially for storage and imaging systems.

• Contributed to analysis, design, programming, and implementing of five (5) State Government MMIS systems for automated call processing functions and Interactive Voice Response platform using InterVoice-Brite InVision Speech Recognition tool.• Delivered interface programs for data transfer using TCP/IP Telnet3270 between IVR and CICS/AIMS mainframe region of various states Medicaid accounts.• Analyzed and resolved VRU - CTI applications running on a variety of platforms, including IBM DirectTalk, ArtiSoft VisualVoice, and InVision Voice Applications, achieving decreased Production cost by 60% and maximizing call volume by 90%.• Resolved complex business problems or escalations by collaborating with internal and external stakeholders as needed.• Promoted effective use of information technology by educating users on system functionality.• Contributed to all reviews and advice on technical design specifications and Code Walk-through developed by junior developers.• Participated in new software selection and installation.• Provides end user support and system support functions and executed batch processing as needed and served as liaison with the vendor.

• Produced and optimized the Issue Tracking Application and Access database management for Agency for Toxic Substances and Disease Registry, while ensuring the continuation and enhancements of services.• Decisiveness and critical thinking on Technical support, knowledge transfer and hands-on training of colleagues.• Improved in the development of user guides and training documentation for systems.