Alexander Usher, Pharmd, Pmp, Mba Email & Phone Number

Detroit, Mi, Us

Irving, Texas, Us

Detroit, Michigan, Us

Responsible for leading a team of IT professionals and business leaders in the design and development of Claims, Prior Authorization Software and Infrastructure upgrades for Blue Cross Blue Shield of Michigan. *Deliver critical Claims and Prior Authorization modernization infrastructure required for adherence to fast-coming regulatory standards.*Build and maintain first-ever partnerships with critical vendors to stand up new infrastructure that will benefit both the enterprise and the vendor long-term.*Lead multiple teams of IT and Business Program Managers and Delivery Leads to deliver strategic initiatives with sound business decision-making from proof of concept to production.

Responsible for program management in all areas - finance, fundraising, partnerships, tech solutions. Helped strategize on all financial aspects of funding for the organization. Assist in planning and facilitating meetings with board members. *Collaborated with liked-minded parties to create a funding organization that provides grants to organizations supporting minority and under-resourced communities. *Obtained nonprofit (501c3) status within six months of the initial launch.

Deerfield, Il, Us

Responsible for design and deployment of new inventory software for pharmacy transformation program. Led a team of product owners and project managers accountable for stakeholder engagement, requirements gathering and sign-off, business process mapping, master data readiness, and training in a fast-paced environment. Provided status updates and held brainstorming sessions with Group VP of Pharmacy Transformation and VPs of Product, Finance, and Inventory.  *Assembled a team from available project resources to conduct root cause analysis and correct discrepancies while under significant time and financial constraints, saving $20M+ and maintaining positive vendor relationship. *Facilitated on-time launch of pilot program by proposing communication and collaboration revamps that encouraged partnerships between Engineering, Product Management, Business and Finance Divisions. *Led team to plan, prepare and execute training program for corporate users of our new inventory system, involving creating documents, liaising with SAP for information on necessary integrations, and assisting the existing business unit to assemble their team for this future work.

Deerfield, Il, Us

Managed store operations across five states, including recruiting and hiring, mergers and acquisitions integrations, performance management for multisite district managers, and succession planning for 400 store personnel. Maintained pharmacy and store regulatory compliance. Oversaw 12 direct and 2500 indirect reports. *Took four of eight districts ranked in the bottom 20% to Top 10 nationwide in ten months, exceeding $700M in revenue. *Trained leadership and field team in agile-like methodologies, resulting in a 20% improvement in on-shelf availability of products, 45% increase in immunization administration rates, and company-leading Net Promoter Scores (NPS) in customer experience. *Successfully managed the integration of more than 60 acquisitions while exceeding business retention, customer experience, and team member engagement goals. *Created plan for a poor-performing hospital specialty pharmacy to increase revenue and profits and become self-sustaining, ultimately increasing YoY revenue by >70% at the six-month mark.

Deerfield, Il, Us

Accountable for continuous quality improvement, registered pharmacist and pharmacy intern recruiting and hiring, action planning for low performers, implementation of clinical and pharmacy initiatives, creating B2B partnerships, and identifying ways to increase revenue. Responsible for ensuring pharmacists’ licensure. Managed >200 indirect reports. *Built and implemented regional strategies that improved error rates by 2% over six months through team member coaching and process improvement. *Generated new revenue opportunities that resulted in a 15% lift in sales; implemented best practices with regional teams to ensure success.

Deerfield, Il, Us

Maintained accountability for pharmacy operations, M&A integrations, and business development. Charged with increasing health system partnership programs and to recruit pharmacists to prevent store closures in the district. *Successfully recruited and relocated 23 pharmacists from out-of-state colleges to positions in remote-area Indiana stores, resulting in zero store closures due to pharmacist shortage during tenure. *Developed processes and training to address significant increases in altered and counterfeit prescriptions. *Maintained strong partnership with Manchester University and brought on seven pharmacists and over 20 interns from their first graduating class.

Deerfield, Il, Us

Maintained pharmacy operations and was responsible for recruiting, hiring, and pharmacy staff performance. Oversaw regulatory compliance and immunization training and certification of all pharmacists in central Florida. Managed 25 direct reports. *Facilitated immunization training of 400 pharmacists in Central Florida, becoming the first large chain pharmacy in the state to provide flu shots by store pharmacists. *Improved pharmacy operations, including improvements in sales and clinical initiatives, over the 12 stores in Ocala, FL, resulting in the district becoming number one in the region.

Supervised all pharmacy and business operations for a chain of five stores. Responsible for regulatory compliance, business development, drug importation, and wholesale pharmaceutical activity. Managed 20 direct reports. *Returned to Belize as the only clinical pharmacist in the country, helping improve patient care and health outcomes and the number of prescriptions being driven to the company’s pharmacies, resulting in increased revenue and profits. *Introduced new product lines and marketing, increasing revenue by 300% in each of the first 2 years *Built the company's first website and instituted the first electronic database for prescriptions.

Doctor Of Pharmacy - Pharmd

Master Of Business Administration (Mba), Business Administration And Management

No Degree Earned, Chemistry