As an Operations Manager at Traffective, my responsibilities include:- Managing clients in the publisher industry, including independent onboarding, project setup, and technical integration- Close collaboration with technical implementation and other technology partners, and coordinating with the client's IT department- Business analytics for ad setup and continuous optimization of ad delivery and internal processes- Process monitoring and optimization

As a Quality Analyst overseeing a team of over 20 employees, my role encompassed several critical responsibilities to ensure operational excellence:I conducted thorough reviews of employees' work to uphold high standards and meet agreed-upon SLAs. Regular quality meetings were essential to maintain alignment and address any emerging issues promptly. I played a pivotal role in training and validating new team members, ensuring they were equipped to deliver exceptional results from the outset.Automation and continuous process improvement were key focus areas of my tenure, driving efficiency and enhancing overall workflow. Additionally, I handled PMO tasks such as managing headcount adjustments, addressing attrition issues, and implementing automation solutions to streamline operations.Through these efforts, I contributed to optimizing team performance and achieving operational efficiency across the organization.