Alexander Valen Email & Phone Number

Dublin 2, Ie

Built a cross-functional ServiceNow Accenture Team Managed initiatives successfully for AT&T Business, Pfizer, and Ohio Health PMOOrganized and led Governance meetings for executives at the project and program levels.Managed and met client and Stakeholders' expectations and business objectives.Developed a program view of projects based on release cycles.Developed executive status reports and PMO standardized documentation.Led meetings from initiations till Go Live and Hypercare.Managed risks and dependencies successfully. Managed resources and deliverables for onshore and offshore teams.Managed Digital Testers and onshore/offshore production support team to upgrade three Pfizer instances to the latest ServiceNow ReleaseManaged Business As Usual release System Integration for the HR onboarding department Managed Document standardization and traceability matrix projectManaged Enterprise Healthcare Appian Project, working with Delivery leads, integration PMs, offshore/onshore PMs, Onshore/Offshore BA, Dev, and Test Teams to customize the PaaS Appian Platform for the Global Region utilizing a Hybrid approach Waterfall/Agile/Scrum Methodology.

Us

Led Scrum teams for web-based document management and Tableau integration projects at DIDD.Elicited and managed requirements for web applications, maintaining a prioritized backlog of enhancements, bugs, and features.Oversaw the Agile project lifecycle, including sprint planning, reviews, retrospectives, and release management.Collaborated with stakeholders, vendor PMO, and leadership to define, gather, and clarify requirements, schedules, and testing timelines.Conducted impact analysis to identify risks and supported SIT/E2E and UAT testing for production releases.Created and analyzed test scenarios, ensuring quality for new features, enhancements, and bug fixes.Delivered timely release communications and status reports to business leadership.

Philadelphia, Pennsylvania, Us

Led daily standup sessions.Elicited requirements for three web application portals and an iOS Mobile application. Managed the requirements backlog of enhancements, bugs, and new features for four platforms: web, mobile,Led requirement grooming sessions.Supported entire Project Life Cycle in an Agile Framework.Supported Enhancements for web applications and mobile applications.Worked with Stakeholders effectively in defining and gathering requirements andoffshore developers and PMO for requirements clarifications, testing timelines, and reporting defects and resolutions.Supported two business lines, Facilities 4 platforms and Healthcare Cleaning and Bed management.Delivered training for four platforms for Stakeholders and new and existing clients.Performed gap analysis working with various data within the platforms.Performed impact analysis to identify risks associated with production releases during testing.Created and analyzed Test Case Scenarios for enhancements, bugs, and new features for each release.Led testing for four platforms in the Sandbox QA environment before rolling it out to production.Developed a SharePoint application to assist stakeholders with requesting enhancements, reporting production issues, and providing any additional data update application support.Set up and conducted requirement gathering, testing, process improvement, and status sessions.Performed Data Gathering and Analysis with Power BI and SQL.

Columbia, South Carolina, Us

Led Requirements Gathering and Weekly Status Meetings.Managed the entire project life cycle in Waterfall/Agile/Hybrid Methodology for projects. Managed the requirements gathering meeting sessions effectively with Validation and Verification.Ensured the Design Reviews and Concept Reviews have been met and validated.Communicated effectively with Stakeholders, Project Sponsors, Developers, and testers.Created and Monitored Risk log, Stakeholder plan, Requirements, Approvals, Issue log, Weekly Status Reviews, and Project and Testing Timelines.Utilized Microsoft Visio for data flow diagrams and MS Project for creating milestones, project timelines, and baselines.Managed teleconference and face-to-face sessions to ensure productivity and increase stakeholder engagement.Created and Managed Business Case DocumentsManaged Change Control and document version controlManaged the entire life cycle of vendor’s selections.Created Vendors Evaluation Process and Vendors Evaluation GuideCompleted Vendors Evaluation and Ranking ScorecardsManaged Vendor’s Demonstrations and Evaluation Process

Nashville, Tennessee, Us

Partnered with area managers, directors, and clinical specialists to drive the successful implementation and deployment of Epic, ensuring alignment with business objectives.Conducted thorough reviews of the Master Scope List to ensure that both current and future Epic Leap implementation requirements were fully addressed.Led a comprehensive gap analysis and walk-through project for the Epic Leap implementation, identifying key areas for improvement across all VUMC scheduled locations.Enhanced business processes for data capture, streamlining workflows to improve efficiency, accuracy, and data integrity.Facilitated collaborative QC sessions with stakeholders to ensure that gap analysis results were accurately reflected in the updated scope and data capture processes.Supported data and mapping cleanup initiatives, improving data accuracy and ensuring project alignment with business goals.Optimized the mapping business process, resulting in increased productivity and faster equipment identification.Analyzed and mapped company assets based on facility location blueprints, ensuring data captured aligned with the scope list using Atlassian tools (JIRA, Confluence).Led a team in software implementation for Vanderbilt University Medical Center, ensuring project goals were met.Conducted beta testing for local workstations and provided post-Go-Live support for Epic systems.Delivered technical support to departments, resolving printing and technical issues.

Redmond, Washington, Us

Engaged with customers to understand their needs and provided tailored solutions, showcasing how Microsoft products and services enhanced their lifestyle or business.Delivered compelling product demonstrations, highlighting features and benefits across Surface devices, Windows PCs, Xbox, Microsoft 365, and related offerings.Achieved and exceeded individual and team sales targets by building strong customer relationships and upselling accessories, warranties, and support plans.Offered personalized technical support, assisting with product setup, configuration, and troubleshooting while directing complex issues to service teams.Facilitated in-store workshops and training sessions to empower customers and businesses to maximize the value of Microsoft products.Collaborated with the store team to ensure an exceptional customer experience and shared insights to improve operations and satisfaction.Maintained a clean, organized, and visually appealing store environment while managing inventory and product display customer experience.

Bellevue, Wa, Us

Consulted and established relationships with 700 existing T-Mobile business customersOffered ongoing support for T-Mobile products and services.Created Excel tracking systems for the Inside Sales Department to monitor quotas and managed 700 T-Mobile SMB accounts via Salesforce.Researched opportunities to enhance SMB planAnalyzed accounts for potential savings Utilized billing systems to streamline customer bills.

Executive Master Of Business Administration (E.M.B.A.), Master Of Business Administration

Pmp, Project Management

Bachelor Of Science - Bs, Computer Science