As general manager of My Eye Dr, I partnered with 2 local doctors to provide a full range of care for patients, manage office flow, and achieve KPI goals.

I was brought in to a new location that was performing poorly to turn it around and make it profitable again. This location required a new store culture, new standards of operations, and leadership. In one month leading this location focusing on cost controls and productivity I turned $5000 in the red to $2500 in the black.- Monitor and control food and labor costs to maximize profitability. Report issues and solutions to Area Supervisor.- Oversee employee hiring, onboarding and paperwork, and training.- Develop team through training, coaching, and mentoring.

This position is usually held by Assistant General Managers that are trained to be General Managers and are awaiting a store opening. In my case I was utilized as a support system for the General Manager who replaced me at my store. -Develop new GM's operational skills to continue growth and profitable operations. -Assist in problem solving as the functional store knowledge base to help staff in operations and crisis management.-Continue training and coaching team for store success.

The Area Manager position acts as the assistant Area Supervisor. Along with leading in home store, Area Managers operate as multi-unit managers assisting in other stores when needed with audits, employee development, and operations.- Diagnose issues in area operations through audits of operations, cash handling, and inventory usage.- Coordinate training classes for area staff in quality and general operations.- Integrate uniform training policies across all stores with the Area Supervisor.

Training General Managers are responsible for all daily operations in addition to training and certifying all Hourly Shift Leaders, Assistant Managers, and General Managers. - Oversee Management training and certification for Hourly Shift Leaders, Assistant Managers, and General Managers- Refocus team to become area quality leaders in 2014- Develop relationships with customers and local schools that lead to an average of 3% growth per year

Training General Managers are responsible for all daily operations in addition to training and certifying all Hourly Shift Leaders, Assistant Managers, and General Managers. - Oversee Management training and certification for Hourly Shift Leaders, Assistant Managers, and General Managers- Refocus team to become area quality leaders in 2014- Develop relationships with customers and local schools that lead to an average of 3% growth per year

General Managers are responsible for store level operations, training, controlling labor and food costs, profitability, recruitment, quality control, local store marketing, AR, and overall customer satisfaction. While in this position I transformed the culture of the store to the highest standards in quality, cleanliness, and operations. - Recruit and cultivated a highly skilled, and loyal team.- Facilitate school lunch contract and local school partnerships that improved topline sales- Strict daily monitoring and controlling costs that Improved profitability

Delivery Drivers are primarily responsible for getting accurate orders to customers quickly and efficiently. They also have to take phone orders, work the oven where the pizzas are cut and boxed, and have daily cleaning tasks to keep the store running smoothly. - Ensured fast friendly customer service.- Developed conversational relationships with regular customers.- Achieved a leadership role as a driver manager