Alex Vo Email & Phone Number

Austin, Tx, Us

San Diego, California, Us

- Manage services for large enterprise clients such as IBM, Cisco, and Hewlett Packard, totaling +$730k ARR by integrating SaaS personalization solutions in order to increase lead generation and web engagement- Lead, develop, and optimize client product integrations and mentor other members of team to understand technical processes and adhere to best practices- Drive the discovery process and validate technical requirements with clients to align on business objectives and identify opportunities for investment in content personalization- Execute deep troubleshooting and drive resolution of customer issues within specified SLAs, often exceeding turnaround expectations- Collaborate with stakeholders including Account Executives, Customer Success Managers, and Product Managers on renewal and upsell strategies

Chicago, Illinois, Us

-Led the technical integration aspect of integrating clients into the Conversant platform by understanding client initiatives and developing technical solutions to meet business objectives-Streamlined workflows for multiple procedures through self-service tools for information gathering and testing-Managed overall integration by identifying and tracking issues to resolution, articulating status to internal and external stakeholders-Decreased resolution time of issues by 30% within a year by organizing JIRA dashboards and setting SLAs across teams-Documented best practices, provide training to account teams on new products and procedures, and coached new engineers on best practices to maintain a standard for excellence

- Observed manufacturing process to determine most effective space utilization of machining tools- Generated solutions for improved activity flow and organization, keeping safety in mind- Promoted reduction in processing and handling time by utilizing a systematic layout planning process

Santa Monica, Ca, Us

- Analyzed the data retrieval process with international distribution partners to enhance workflow and reduce employee maintenance time by 15%- Developed a streamlined, user friendly web-based prototype to better manage, edit and maintain metadata- Proposed contractual modifications to existing pre-sales and negotiation processes to enhance data quality- Illustrated existing process flow against proposed recommendations and presented findings to C-level and senior level executives

San Francisco, Ca, Us

- Audited and input 1000+ data points into various computer programs such as Microsoft Excel, Oracle, and Adobe Acrobat- Managed timesheets for 50+ regional branches nationwide- Communicated with branch managers to verify information and reinforced California labor laws to ensure employee compliance

- Documented work break-down structures, tracked milestones, and identified risks to project timelines- Led weekly meetings, recorded meeting notes, and communicated status as point of contact to course instructor- Successfully reorganized the container by improving material storage organization and developing inventory checklists while staying under budget

- Conducted direct time studies on food preparation processes to investigate the greatest areas of improvement for minimizing cycle time- Evaluated multiple solutions against lean manufacturing tools to recommend a standardized cooking process, reducing production cost and increasing productivity and profit

- Supported process redesign of warehouse by labeling outbound components for American Electric Power client- Collaborated with a team of 4 to optimize a scanner board to collect the maximum number of RFID signals

Richfield, Minnesota, Us

- Increased merchandise sales by driving customer focus to promotions and featured items- Maintained store flow by executing purchase and return transactions- Provided excellent customer service and acted as a liaison between clientele and store manager in a fast paced environment