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My career has been focussed on delivering customer outcomes across a variety of offerings spanning Sales & Marketing, Insurance, Risk & Compliance, Corporate Strategy, and now Health & Safety.
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Customer Success LeadHullbotSydney, Nsw, Au
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Director Of Customer SuccessIdeagen Lucidity May 2022 - PresentRichmond, Vic, Au- Oversee the Professional Services, Support, and Customer Success teams.- People management and development to ensure team members are supported and have the skills necessary to meet the needs of our clients.- Process improvement to optimize the customer journey and overall client retention and satisfaction across the entire customer portfolio.- Soliciting and implementing product enhancements through customer suggestions to improve our products and better meet the needs of our customers. -
Customer Success LeadIdeagen Lucidity Oct 2021 - May 2022Richmond, Vic, Au- Introduce the Customer Success function to the business in order to enhance the customer experience.- Develop the Support function to better handle inbound queries and provide resolutions to clients.
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Product ManagerCascade Jul 2020 - Oct 2021Haymarket, Nsw, AuOperating in an Agile environment, I led a pod of 4-5 software engineers in the discovery and delivery of a variety of new features and bug fixes to the Cascade platform.Notable features my team worked on:- New Onboarding Flow which resulted in a substantial increase in new user retention during the Free Trial- Inline Goal Creation to enable clients to build their plans faster- Complete UI overhaul to simplify the experience of using Cascade- New Goal Bulk Uploader to drastically simplify the setup process -
Lead ConsultantCascade Nov 2019 - Apr 2021Haymarket, Nsw, Au- Lead the successful delivery of Strategy Services globally.- Develop and implement strategic audit processes to help clients identify areas for improvement in their strategic planning and execution.- Conduct strategy development workshops, using various strategic models and frameworks, to help clients create effective strategic plans and set measurable objectives and KPIs.- Conduct strategic governance workshops to improve engagement with the strategy and employee accountability throughout client organizations.- Implement enterprise integrations with various client systems to provide a more comprehensive view of client operations and help clients make data-driven strategic decisions.
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Enterprise Customer Success ManagerCascade Jan 2018 - Apr 2021Haymarket, Nsw, Au- Consult with C-Suite, Board Members, Executives, and Management on how to Plan, Manage, and Track their strategy in Cascade.- Institute strategic governance throughout client organisations to improve engagement with the strategy and employee accountability.- Provide deployment and training services across a global client base (both online and on-site).- Implement enterprise integrations with client systems (CRM, HRIS, Payroll, Project Management, Finance, BI, etc.).- Work with Partners and their clients to troubleshoot and assist with implementations.- Provide assistance internally to Sales, Marketing, and Product based on client experience and feedback.- Pipeline Management (Sales, Renewal, Growth).
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Account ManagerSai Global Nov 2016 - Jan 2018Sydney, Nsw, Au- Grow and retain client base in QLD, SA, NT and NZ for SAI Global's Risk Management Solutions.- Deliver Standards through online portals, monitor regulatory compliance, provide alerts and newsfeeds, and offer training on management systems, ethics, and risk management software. -
Client Service Officer (Account Manager)Honan Insurance Group Feb 2015 - Nov 2016Docklands, Victoria, Au- Manage NSW Strata Portfolio, providing insurance packages and professional services to clients.- Develop internal risk assessment and claims management processes.- Prepare and validate risk and policy information for insurers.- Represent Honan at industry events. -
Account ManagerAvention Jan 2013 - Feb 2015- Manage and grow an account base worth over 1.2 million AUD annually.- Handle all aspects of account management, including renewals, training, support, and collections.- Develop new business revenue through account growth and net new acquisition.
Alex Turner Skills
Alex Turner Education Details
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Macquarie UniversityPsychology -
Macquarie UniversityPsychology
Frequently Asked Questions about Alex Turner
What company does Alex Turner work for?
Alex Turner works for Hullbot
What is Alex Turner's role at the current company?
Alex Turner's current role is Customer Success Lead.
What is Alex Turner's email address?
Alex Turner's email address is al****@****egy.net
What is Alex Turner's direct phone number?
Alex Turner's direct phone number is +61 2 8294*****
What schools did Alex Turner attend?
Alex Turner attended Macquarie University, Macquarie University.
What are some of Alex Turner's interests?
Alex Turner has interest in Snow Skiing, New Technologies, Whisky, Sailing, Golf, Dirt Bike Riding.
What skills is Alex Turner known for?
Alex Turner has skills like Account Management, Salesforce.com, Customer Service, Teamwork, Sales Process, Sales, Microsoft Word, Data Analysis, B2b, Business Development, Research, Consulting.
Who are Alex Turner's colleagues?
Alex Turner's colleagues are Sarah Wright, Stathi Weir, Andrew Geoghegan, Honoka Kobayashi, Hao Nguyen, Trent Graham, Voltron (Ben) D..
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