Digital Support
CurrentReplicate defects within Online Banking and Mobile Banking applications to discover solutionsDevelop and assist in release of newly built Mobile banking applicationEngaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. Investigated customer inquiries and resolved discrepancies in helpful and timely manner. Built relationships with customers and community to establish long-term business growth.Organized promotional events and interacted with community to increase user volume.Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.