Aleksandr Strinadko Email & Phone Number

Serbia

Moscow, Russia

— Registering applications in the processing system;— Assist in maintaining the customer service knowledge base;— Providing user consultations;— Testing new functionality in order to understand its work;— Classifying infections into categories;— Working with MS Windows 7-11 (User Help);— Reproducing custom error scenarios for analysis.

Moscow, Russia

— Helping clients solve business challenges - answering questions in the helpdesk and CRM, taking incoming calls, explaining product features, and resolving issues;— Raising an alert in case of critical problems in the product infrastructure;— Interacting with various departments within the company to address client issues;— Improving the current knowledge.

Moscow, Russia

I possess the following skills:— Applying test design techniques;— Compiling test documentation, including test plans, test — cases, checklists, and bug reports;— Working with Chrome DevTools;— Composing SQL queries;— Working with Postman and Charles;— Working with bug tracking systems;— Reading and analyzing logs;— Conducting regression and integration.

Moscow, Russia

— Dealing with incoming calls;— Registration of applications in the information system;— User consultation;— Classification of requests by category;— Work with OS MS Windows 7/10 (help for users);— Record keeping of equipment;— Moving, connecting and setting up office equipment and office equipment;— Repair and diagnostics of computer equipment and office.

Moscow, Russia

— Control the queue of applications;— Solve typical incidents and fulfill typical requests for maintenance of customer information systems in accordance with SLA in 24x7 mode;— Provide a report on the shift;— Monitoring of information infrastructure operation;— Working with cloud systems;— Working with AD.