02/2024 - PresentUAWCPPC Specialist / Media Buyer•Basic ad optimizations with checklists and monitoring performance daily.•A-B tested ad campaigns to optimize performance and drive improved ROAS.•Basic conversion tracking creation: Facebook Pixel, GoogleTag Manager, Google Analytics (UA, GA4)•Successful work with the US/EU and other English-speaking markets.06/2022 - 02/2024HELPOCustomer Support Specialist•Handle customers' product-related questions or technical issues via email and online chats•Provide feedback on App Store and Google Play•Guide customers through the products' features, providing effective solutions based on their requests and needs•Report on technical issues and share user feedback with other teams (product team, QA, marketing team)•Conduct customer interviews•Update the customer support knowledge base09/2021 – 06/2022Kyiv Automatics Plant - Kyiv, UkraineManager of foreign economic relations•Preparation and conducting of export contracts with customers from Europe and Asia•Responding customer emails and phone calls to resolve issues such as incorrect names of the orders, delivery issues, payments, warranties•Monitoring and verifying of payments for delivered goods and rendered service•Responding to customer complaints, providing prompt solutions to avoid any problems02/2021 - 09/2021Design Bureau of Machine Building and Aviation - Kyiv, UkraineManager of foreign economic relations•Settling disputes with the suppliers•Preparing documents for state export control service•Translating technical documentation and sales literature•Cooperating with logistics companies and with Customs agents•Managing day-to-day activities09/2020 - 11/2020Specialized Foreign Trade Firm Progress - Kyiv, Ukraine (Internship)Intern of the First Regional Department•Assistance in the organization of teamwork•Researching and analyzing market•Communacating with different internatioanal companies and organisations10/2019 - 05/2020Post Finance - Kyiv, UkraineBranch operator•Analysis of the flow of customers to the branch•Direct communication with the clients of the branch•Providing professional solutions for customers with their problems•Record keeping06/2019 - 09/2019Global Messsage Service Ukraine LCC - Kyiv, Ukraine (Internship)Intern of Operations Department, A2P Division•Perfoming daily tests analysis•Analyzing A2P traffic on CIS market•Calculating potential by sevice for 4 MNOs: TCell, TTMobile, Babilon, Tacom•Preparing of statistics on the dynamic of A2P traffic by mobile operators