Alexandra Alvarez Email and Phone Number

• In-the-moment problem solver who motivates, encourages, and supports the team in meeting service-level expectations.• 360 vision of what’s going on to make sure the team is set up for success to meet SLAs• The go-to for the leadership team when they want to get a pulse on what’s happening on channels, and have the answers ready or know how to find them.

• The voice of lululemon in the digital space (Facebook, Instagram, TikTok, Threads, Twitter, YouTube). • Navigate guest-facing public relations moments collaboratively and in alignment with public relations guidance and direction.• Maintain a high level of knowledge on campaigns, guest messaging, policies, and processes.

• Consistently achieved max bonus by embodying lululemon's brand voice, philosophy, and values, providing detailed product education in a dynamic, fast-paced digital environment.• Leveraged product knowledge, digital trends, and consumer behavior to enhance customer interactions, resulting in maintaining a 5-star rating from digital customers, including peak holiday seasons.• Improved team performance by leading shadow sessions on Zoom, providing guidance on guest inquiry agility, excellent grammar, spelling, and motivational practices.• Utilized digital communication skills to efficiently handle customer inquiries and provide solutions, thereby enhancing the digital guest experience.

• Optimized ~200+ paid social media campaigns for large-scale brands, leading to 97% partnership renewals.• Managed community interactions, responded to comments and queries promptly, and created a welcoming and inclusive environment that promoted active engagement.• Drove 30,000 views per month and 3% MoM channel growth by analyzing EOM reporting metrics, content requirements, and social media trends to set KPIs and OKRs.