Alexandra Baban Email and Phone Number
Alexandra Baban work email
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Alexandra Baban personal email
Alexandra Baban is a Renewal Operations Manager at 8x8. She possess expertise in marketing strategy, online marketing, email marketing, product management, accounting. She is proficient in English. Colleagues describe her as "Before I state my professional relationship with Alexandra, I would like to emphasize the kind of person she is: friendly, open minded and a great sense of humor. Back to our professional engagement during the past year! I have worked with her on many projects and she has always been a creative and forward thinking colleague. Our latest project together, Calendis, has been developing in the right direction due to her many efforts and implication. I am very happy that I had the chance to work with such a complex person!"
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Renewal Operations Manager8X8 Aug 2021 - PresentCluj-Napoca, Cluj, Romania -
Sr. Renewal Operations Analyst8X8 Sep 2019 - Aug 2021Cluj County, Romania● Maintain, generate, and deliver reports and dashboards for key company stakeholders that contribute to the improvement of the daily decision-making process.● Monitoring various system notifications to engage 8x8 teams proactively on behalf of supported accounts● Tracking and analyzing reports, such as operation activity and team metrics to determine trends and identify areas in which positive changes can be made. ● Provide continuous support to delight our customers during the Renewal Process by providing suggestions that are used during the negotiation of the contract in order to optimize the value of the deal. ● Keep data accuracy high to support business development activities and to improve operational efficiency.
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Elite Service Specialist8X8 Mar 2017 - Sep 2019Cluj County, Romania● Assist customers in increasing product knowledge and adoption● Proactively renewing customer service agreements● Evaluate existing customer service agreements and services● Work proactively increasing 8x8 customer retention● Analyze customer usage patterns, renewal history, and support cases● Make recommendations on service upgrades● Document all customer interactions within 8x8 customer record system● Establish and maintain strong relationships with internal departments● Work independently and be proactive
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Customer Success ManagerCalendis Apr 2015 - Mar 2017● Analyzing customer usage data and develop best practice recommendations● Prioritizing customer needs and elevating issues that will have the most impact on customers satisfaction, retention and growth ● Track and ensure a high renewal rate is achieved ● Nurture and develop customer for advocacy and recommendations ● Prepare quarterly business reviews to ensure we are meeting all expected clients requirement ● Working with the product team to translate customer issues into product development -
Product ManagerEvozon Feb 2013 - Mar 2015Județul Cluj, România● Requirements gathering for appointment management software product ● Conducting market research by visiting customers and prospects ● Translating product strategy into detailed requirements plan and creating prototypes ● Evaluate marketing plans to ensure that they are consistent with product strategy and that the message is effectively conveyed ● Managing a small team of developers using agile methodology ● Running internal and external usability testing ● Working on the product road map, building user stories and prioritizing based on business and client needs.
Alexandra Baban Skills
Alexandra Baban Education Details
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Faculty Of Economics And Business AdministrationMaster'S Degree, International Risk Management -
Faculty Of Economics And Business AdministrationBachelor'S Degree, Accounting And Computer Science
Frequently Asked Questions about Alexandra Baban
What company does Alexandra Baban work for?
Alexandra Baban works for 8x8
What is Alexandra Baban's role at the current company?
Alexandra Baban's current role is Renewal Operations Manager.
What is Alexandra Baban's email address?
Alexandra Baban's email address is al****@****8x8.com
What schools did Alexandra Baban attend?
Alexandra Baban attended Faculty Of Economics And Business Administration, Faculty Of Economics And Business Administration.
What skills is Alexandra Baban known for?
Alexandra Baban has skills like Marketing Strategy, Online Marketing, Email Marketing, Product Management, Accounting.
Who are Alexandra Baban's colleagues?
Alexandra Baban's colleagues are João Mateiro, Anne Martin, Ace Bihasa, Chuck Emmette, Stacey Flores, Rabie Arfaoui, Jeff Bull.
Not the Alexandra Baban you were looking for?
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Alexandra Baban
Marketing And Communication Manager At Royal Hospital - You Are The Artist Of Your Own Life!Bucharest -
Alexandra Băban
Suceava, Romania -
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