Alexandra Badea Email & Phone Number

Ireland

Dublin City, County Dublin, Ireland

Experienced Operations Supervisor with a demonstrated track record of proactive leadership and strategic planning. Skilled in initiating and overseeing cross-functional projects, optimizing workload distribution, and aligning operations with long-term goals. Adept in fostering collaboration and aligning with the organizational vision. Strong in training and talent management, resulting in a high-performing and cohesive team of professionals.• Proactive Self-Starter: Illustrated the ability… Show more Experienced Operations Supervisor with a demonstrated track record of proactive leadership and strategic planning. Skilled in initiating and overseeing cross-functional projects, optimizing workload distribution, and aligning operations with long-term goals. Adept in fostering collaboration and aligning with the organizational vision. Strong in training and talent management, resulting in a high-performing and cohesive team of professionals.• Proactive Self-Starter: Illustrated the ability to prioritize work and undertake cross - functional projects with minimal supervision, showcasing strong initiative and self-reliance.• Strategic Planning Contribution: Aided the development of strategic plans for operational activities to reduce cost and minimize wastage along thirty suppliers, aligning the organization with long-term goals and objectives.• Workload Optimization: Weekly assessed workload distribution and personnel allocation, ensuring the achievement of targets and deadlines.• Vision Alignment and Collaboration: Dynamically assisted the CEO or executive team's vision and process ideals, encouraging alignment and a shared sense of purpose across the organization.• Training Excellence: Expertly trained and supervised new/temporary staff in scheduling and operational practices, promoted their successful integration and performance.• Leadership in Departmental Operations: Exhibited leadership by planning departmental operations, setting priorities, and establishing effective sequences for job task performance for twelve team members. • Talent Management: Skilfully managed all aspects of employee management, from hiring to coaching, resulting in a high-performing and cohesive team. Show less

Dublin City, County Dublin, Ireland

Experienced Schedule Supervisor with a proven track record in optimizing operational processes. Proficient in strategic program scheduling, overseeing short-term and long-term schedules for guides, resulting in enhanced operational efficiency. Skilled in streamlining schedule revisions, reducing disruptions, and elevating customer satisfaction through timely adjustments. Accomplished in team leadership and development, contributing to the professional growth and success of a dedicated team… Show more Experienced Schedule Supervisor with a proven track record in optimizing operational processes. Proficient in strategic program scheduling, overseeing short-term and long-term schedules for guides, resulting in enhanced operational efficiency. Skilled in streamlining schedule revisions, reducing disruptions, and elevating customer satisfaction through timely adjustments. Accomplished in team leadership and development, contributing to the professional growth and success of a dedicated team. Mastery in real-time support and communication, effectively addressing and resolving on-site disruptions across multiple locations. Demonstrated expertise in strategic planning and resource allocation, systematically optimizing resource utilization to meet dynamic organizational needs. • Scheduled Tour Guiding Assignments: Streamlined tour guide assignments by skilfully assessing compatibility and availability, proposed optimal utilization of resources.• Strategic Program Scheduling: Displayed leadership by developing and overseeing both short-term and long-term schedules for over one thousand guides, resulting in enhanced operational efficiency.• Streamlined Schedule Revisions: Reviewed and adjusted over weekly scheduling changes, resulting in a decrease in tour disruptions and an increase in customer satisfaction due to timely adjustments.• Team Leadership and Development: Accomplished team leadership and development by managing and training a team of five agents, adding to their professional growth and success.• Real-time Support and Communication Mastery: Provided timely support to on-site staff across eight cities via email, phone, and chat, addressing and resolving all disruptions on-site promptly and with exceptional outcomes.• Strategic Planning and Resource Allocation: Demonstrated strategic planning and resource allocation skills by systematically distributing freelance guides across eight destinations to meet the company's dynamic needs. Show less

Dublin City, County Dublin, Ireland

Dedicated and results-driven Operations and Logistic Agent with a proven track record in delivering exceptional administrative support and streamlining operational processes. Skilled in handling a high volume of tasks with precision and accuracy, resulting in a significant improvement in office efficiency and productivity. Expertise in reservation management, with a focus on customizing reservations and seamlessly integrating them into the booking system to enhance operational efficiency… Show more Dedicated and results-driven Operations and Logistic Agent with a proven track record in delivering exceptional administrative support and streamlining operational processes. Skilled in handling a high volume of tasks with precision and accuracy, resulting in a significant improvement in office efficiency and productivity. Expertise in reservation management, with a focus on customizing reservations and seamlessly integrating them into the booking system to enhance operational efficiency. Committed to elevating on-site service standards across multiple cities, fostering customer satisfaction and loyalty. Adept in vendor and venue management, overseeing bookings for various tour-related services. Demonstrated proficiency in managing distributor relations, expertly resolving inquiries and payment claims, and maintaining positive relationships while ensuring financial accuracy.• Delivered Exceptional Administrative Support: Upheld day-to-day administrative operations, handling tasks with 99% accuracy.• Streamlined Reservation Management: Enhanced operational efficiency by confirming and customizing reservations received from distributors, seamlessly integrating them into the booking system.• Elevated On-Site Service Standards: Provided valuable support to on-site staff in 8 different cities, accelerated high-standard services, enhancing customer satisfaction and loyalty.• Effective Vendor and Venue Management: administered relationships with venues and service providers across 8 destinations, overseeing bookings for buses, headsets, and other tour-related services.• Managed Distributor Relations: Expertly resolved over 150 daily distributor queries and payment claims, maintaining positive relationships, and financial accuracy. Show less

Dublin City, County Dublin, Ireland

Experienced Guide Scheduling Assistant with a strong track record of optimizing guide scheduling, enhancing communication, and improving tour standards compliance. Proficient in managing schedules for a large team of guides, addressing issues, and fostering positive working relationships. Adept at resolving emergencies and proactively addressing guide-related issues, contributing to seamless tour operations.• Optimized Guide Scheduling: Displayed a high level of proficiency in… Show more Experienced Guide Scheduling Assistant with a strong track record of optimizing guide scheduling, enhancing communication, and improving tour standards compliance. Proficient in managing schedules for a large team of guides, addressing issues, and fostering positive working relationships. Adept at resolving emergencies and proactively addressing guide-related issues, contributing to seamless tour operations.• Optimized Guide Scheduling: Displayed a high level of proficiency in adequately managing the schedules of 1500 guides, adhering to established and agreed-upon procedures.• Enhanced Guide Communication: facilitated day-to-day interactions with guides, addressing over fifty schedule issues weekly and fostering positive working relationships.• Improved Tour Standards Compliance: Diligently engaged in daily interactions with over thirty coordinators, ensuring tours operated in alignment with the company's high standards, contributing to overall tour quality.• Adept Emergency Resolution: Displayed strong problem-solving skills by promptly handling and resolving daily emergencies related to guide issues by applying a creative an innovative mindset. • Proactive Issue Resolution: Demonstrated a proactive approach by skilfully resolving guide-related issues through anticipatory review of upcoming tours, contributing to a seamless operation. Show less

Dublin City, County Dublin, Ireland

Experienced Sales Manager, known for transformative team leadership, operational efficiency, and a strong commitment to quality assurance. Spearheaded and developed a high-performing team, optimizing resource allocation, and delivering exceptional customer satisfaction.• Transformational Team Leadership: Spearheaded and developed a high-performing team of thirty employees, fostering their growth and productivity.• Effective Priority Identification Improved operational efficiency by 30%… Show more Experienced Sales Manager, known for transformative team leadership, operational efficiency, and a strong commitment to quality assurance. Spearheaded and developed a high-performing team, optimizing resource allocation, and delivering exceptional customer satisfaction.• Transformational Team Leadership: Spearheaded and developed a high-performing team of thirty employees, fostering their growth and productivity.• Effective Priority Identification Improved operational efficiency by 30% through precise identification and prioritization of critical tasks, optimizing resource allocation and streamlining operations.• Commitment to Quality Assurance: Implemented rigorous quality control measures resulting in a 20% reduction in customer complaints and a 15% increase in customer satisfaction ratings. Show less

Dublin, County Dublin, Ireland

Experienced Assistant Store Manager, known for surpassing sales targets and KPIs, exemplary store management, customer service excellence, and responsible cash office management. Achieved outstanding results, including significant revenue growth, improved store efficiency, and a boost in customer satisfaction and foot traffic.• Exceeding Sales Targets and KPIs: Demonstrated a strong ability to maximize sales and surpass company Key Performance Indicators (KPIs), driving revenue growth… Show more Experienced Assistant Store Manager, known for surpassing sales targets and KPIs, exemplary store management, customer service excellence, and responsible cash office management. Achieved outstanding results, including significant revenue growth, improved store efficiency, and a boost in customer satisfaction and foot traffic.• Exceeding Sales Targets and KPIs: Demonstrated a strong ability to maximize sales and surpass company Key Performance Indicators (KPIs), driving revenue growth by 32% in the first quarter and 46% in the second quarter.• Exemplary Store Management: Achieved excellence in store presentation, stock control, shrinkage reduction by 21%, administrative compliance, enhancing the overall store's efficiency and profitability.• Customer Service Excellence: Provided exceptional customer service, resulting in high levels of customer satisfaction and loyalty, and driving a 42% increase in foot traffic within six months.• Responsible Cash Office Management: upheld a cash office with 100% accuracy, processing an average of €4000 in daily transactions, upholding financial integrity and compliance with auditing standards. Show less