Product Strategy Execution: Develop and execute strategies for enhancing the Pick Up Experience, aligning product goals with organisational objectives to deliver measurable business value.Customer-Centric Innovation: Lead initiatives to optimise the Pick Up Experience, focusing on usability, efficiency, and customer satisfaction, while identifying opportunities for continuous improvement.Stakeholder Engagement: Collaborate with internal and external stakeholders to align business objectives, customer needs, and technical solutions, ensuring clear communication and shared understanding throughout the product lifecycle.Agile Leadership: Apply Agile principles to drive product development, foster collaboration, and streamline processes, ensuring the timely delivery of impactful outcomes.Data-Driven Insights: Leverage customer feedback, operational data, and industry trends to inform strategic decisions and prioritise initiatives that maximise value.Cross-Functional Collaboration: Work closely with engineering, design, and operations teams to deliver innovative solutions that improve the end-to-end Pick Up Experience.Roadmap Development: Define and maintain a clear and strategic product roadmap, setting priorities that align with organisational goals and deliver measurable results.Process Optimisation: Identify and implement improvements to operational workflows, enhancing efficiency and delivering a seamless customer journey.

The New Zealand China Council is a New Zealand-led, New Zealand-funded organisation which acts as a cross-sector, peak body for the New Zealand-China relationship. The Council was established in 2012 as part of the New Zealand Government’s NZ Inc Strategy for China. The Council’s unique value proposition derives from its role in bringing together a high-level influential group of key players to engage on the relationship.

Giving every kiwi kid the opportunity to learn to code. I support and teach projects in Scratch, HTML/CSS, Python and Raspberry Pi.

Multi-Project Management: Balanced and managed multiple projects simultaneously, ensuring all teams understood their commitments and met or exceeded expectations.Complex Cloud Technology Analysis: Proficient in analysing and understanding complex cloud technology solutions. Skilled in evaluating their suitability, scalability, and alignment with product requirements and objectives.Business-wide Architecture Improvements: Experienced in leading and driving architectural improvements across the entire organisation. Ability to identify opportunities for enhancing system architecture, and performance to meet business needs.Project Lifecycle Management: Successfully led and managed the delivery of cybersecurity projects across the full project lifecycle, ensuring scope, time, cost, and quality were consistently met.Cross-functional Collaboration: Fostered coordination across diverse teams, ensuring alignment with project goals and maintaining high-performance standards in a collaborative environment.Risk Management and Mitigation: Expertly identified and mitigated risks associated with IT and cybersecurity projects, minimizing impact while maintaining project integrity and continuity.Technical Proficiency: Leveraged strong understanding of IT concepts, including web applications and servers, to drive project success and ensure technical requirements were met.Effective Communication: Developed and delivered clear, concise presentations and reports for stakeholders, ensuring transparency and alignment with project objectives.Adaptive Problem Solving: Demonstrated flexibility and adaptability in tackling new challenges, quickly grasping complex issues and developing effective solutions.

Technical Agile Project Management: Proven track record of managing complex projects using agile methodologies. Proficient in sprint planning, backlog management, and facilitating effective sprint reviews and retrospectives. Strong ability to ensure on-time delivery and manage project risks.Program Management: Experience in overseeing and coordinating multiple projects within a program. Skilled in aligning project objectives with organizational goals, tracking progress, and resolving dependencies across teams.Leadership: Effective team leader with the ability to motivate and inspire cross-functional teams. Skilled in providing clear direction and shared product vision, setting expectations, and fostering a collaborative and high-performing environment.OKR Development and Goal Setting: Proficient in developing Objectives and Key Results (OKRs) and translating them into actionable goals for teams. Skilled in cascading OKRs throughout the organization to ensure alignment and drive performance.Stakeholder Management and Engagement: Exceptional communication and interpersonal skills, enabling successful collaboration with stakeholders at all levels. Proven ability to understand and balance diverse perspectives, build consensus, and manage stakeholder expectations.Business Case Creation and Delivery Roadmaps: Experienced in creating compelling business cases, including ROI analysis, market analysis, and cost-benefit assessments. Proficient in developing and maintaining delivery roadmaps aligned with business objectives.Financial Forecasting and Management: Strong analytical skills with the ability to forecast and manage project budgets, track financial performance, and make data-driven decisions to optimize resource allocation and maximize return on investment.Adaptability and Iterative Thinking: Willingness to embrace change and iterate on product features based on feedback and market dynamics.

Technical Agile Project Management: Proven track record of managing complex projects using agile methodologies. Proficient in sprint planning, backlog management, and facilitating effective sprint reviews and retrospectives. Strong ability to ensure on-time delivery and manage project risks.Program Management: Experience in overseeing and coordinating multiple projects within a program. Skilled in aligning project objectives with organizational goals, tracking progress, and resolving dependencies across teams.Leadership: Effective team leader with the ability to motivate and inspire cross-functional teams. Skilled in providing clear direction and shared product vision, setting expectations, and fostering a collaborative and high-performing environment.OKR Development and Goal Setting: Proficient in developing Objectives and Key Results (OKRs) and translating them into actionable goals for teams. Skilled in cascading OKRs throughout the organization to ensure alignment and drive performance.Stakeholder Management and Engagement: Exceptional communication and interpersonal skills, enabling successful collaboration with stakeholders at all levels. Proven ability to understand and balance diverse perspectives, build consensus, and manage stakeholder expectations.Business Case Creation and Delivery Roadmaps: Experienced in creating compelling business cases, including ROI analysis, market analysis, and cost-benefit assessments. Proficient in developing and maintaining delivery roadmaps aligned with business objectives.Financial Forecasting and Management: Strong analytical skills with the ability to forecast and manage project budgets, track financial performance, and make data-driven decisions to optimize resource allocation and maximize return on investment.Adaptability and Iterative Thinking: Willingness to embrace change and iterate on product features based on feedback and market dynamics.

Complex Cloud Technology Analysis: Proficient in analyzing and understanding complex cloud technology solutions. Skilled in evaluating their suitability, scalability, and alignment with product requirements and objectives.Business-wide Architecture Improvements: Experienced in leading and driving architectural improvements across the entire organization. Ability to identify opportunities for enhancing system architecture, and performance to meet business needs.Risk Identification and Mitigation: Proficient in identifying and assessing business risks associated with product development and implementation. Skilled in implementing strategies to mitigate risks and minimize their impact.Standards, Guidelines, and Frameworks: Proficient in developing and establishing standards, guidelines, and frameworks to ensure consistency and quality across product development processes. Ability to create and enforce best practices that enhance efficiency, maintainability, and scalability.Leadership: Strong leadership skills to guide and motivate other team members towards achieving goals. Ability to inspire collaboration, foster a culture of innovation, and drive continuous improvement.

Led POS Product Development: Contributed to the POS product development process, ensuring alignment with New Zealand business needs by integrating feedback from retail departments and improving deficient functional areas.Managed Change and Testing: Directed the change management process for POS updates, including managing testing, pilot phases, and go-live initiatives in collaboration with the development team and key Head Office staff.Technical Project Management: Proficient in technical project management, overseeing end-to-end project execution. Skilled in defining project scope, managing resources, and ensuring timely delivery of technical solutions.POS Support & Learning Resources: Oversaw the functionality and support of the New Zealand POS instance, ensuring the platform met market-specific requirements and addressing any issues promptly. Produced specific versions of POS product learning resources and materials, addressing unique process impacts and ensuring effective user training.Stakeholder and Vendor Relationship Management: Strong ability to manage and engage stakeholders and vendors effectively. Skilled in building and maintaining relationships, fostering collaboration, and ensuring alignment with business requirements.Data Analysis: Proficient in performing data analysis, utilising data-driven insights to inform product decisions and improvements. Expertise in working with Oracle databases & Microsoft Technologies, extracting and manipulating data, and ensuring data integrity and security.Leadership: Strong leadership skills to inspire and guide key stakeholders towards achieving improvement objectives. Ability to provide strategic direction, foster collaboration, and drive continuous improvement.

Sales and customer service role helping customers realise the potential of their products and services. As part of the key-holder position I also managed the store on some shifts.