◘ Direct the organization’s talent and operational goals by developing and executing an effective employee relations program. ◘ Serve as a strategic partner in investigating and responding to team member complaints, grievances, claims, government agency, and opposing counsel inquiries to mitigate risk and minimize legal action.◘ Coordinate engagement activities to enhance talent effectiveness and employee experience to develop a high-performance culture.◘ Key role as a business partner providing effective employee relations support to Talent Team members and field leadership.◘ Oversee the fair and consistent application of team member policies and practices by conducting regular visits to field offices.◘ Deliver robust recommendations for performance improvement in line with the organization’s policies and culture while working collaboratively with Talent Business Partners on team member-related performance and behavioral issues.◘ Serve as an effective mediator while dealing with escalated employee relations issues.◘ Partner with an outside employment attorney to respond to a government agency and opposing counsel inquiries.◘ Organize database of investigations, identifying and reporting on key trends and improvement metrics.◘ Provide well-rounded support to talent business partners in building supervisor competency in performance coaching, conflict management, and employee relations.◘ Participate in regional leadership meetings representing talent relations and providing regular updates and support.◘ Aid talent business partners and Home Office functional teams in Talent Acquisition, Onboarding, Recognition, Performance Management, Total Rewards, Wellness and Engagement processes.◘ Contribute to talent program strategy, fostering open communication and cross-functional collaboration across organization.

◘ Spearheaded the overall HR function of the organization focusing on enhancing the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.◘ Worked closely with the Talent Team Leaders in developing and managing Employee Relations.◘ Managed Team Member records and documentation including training materials ensuring integrity and compliance.◘ Conducted background screening of job applicants, interns, and volunteers ◘ Oversaw and resolved employee relation issues in a timely, effective and positive manner.

◘ Collaborated closely with Managers and Team Leaders to coordinate the implementation of new hire documentation and training information, and Worker’s Compensation.◘ Maintained integrity and confidentiality in maintaining a database of employee relation issues, investigations, and support wellness initiatives to promote a healthy workforce.◘ Met critical deadlines, while maintaining attention to detail, accuracy, and quality.

◘ Originally hired as a Receptionist; promoted to Assistant Business Office Manager for exemplary performance.◘ Delivered effective support to the Business Office Manager in coordinating a wide range of activities pertaining to department operations including maintaining the Purchase Order and Work Order system, ensuring the accuracy of invoices and codes.◘ Cultivated and maintained positive and productive relationships with team members, residents, and family members.◘ Submitted bills in a timely manner to corporate offices and trained Department Managers in PO/WO system.◘ Reconciled Petty Cash accounts, Guest/Employee Meal program and Gift Shoppe sales.◘ Managed all aspects of human resources, including interviewing, arranging screenings, onboarding, disciplinary actions, terminations, and grievances.◘ Retained resident/employee files and acted as first point of contact for training, payroll, and benefits administration.

◘ Administered the overall practice operations and new staff recruitment functions, including interviewing, arranging screenings and introducing them to the practice.◘ Oversaw all aspects of HR including resolving employee issues, reviews, training, disciplinary issues, and terminations.◘ Organized Doctor’s conference/lecture schedules and marketing including maintaining websites, developing brochures, newsletters, and HR recruitment.◘ Resolved all patients’ complaints in a timely manner ensuring patient satisfaction and retention.◘ Reconciled all petty cash and credit card accounts.