Domestic & Short Haul International Cabin Crew completing a Bachelor of Business simultaneously.

Success within this position is down to a multitude of factors, specifically one’s capability to identify appropriate measures to be taken to ensure customer’s requirements are satisfied. Immense product knowledge upon Home, Contents, Car, Landlord & Strata polices is paramount although the ability to simplify jargon & relay this in a way which meets compliance whilst developing rapport with customers is imperative within the role. The position has sales and service KPI’s which must be met along side receiving a high volume of calls, at which is unfeasible without good computer literacy & overall navigation skills.

This position primarily focussed on working within a team dynamic with a heavy focus on KPI’s.Success within the position relied upon the sheer ability to effectively converse with an array of customers & team members. Time management, taking initiative, leadership and collaborating seamlessly with other employees was integral.

As my first step into the workforce, this role assisted in the development of an array of soft & hard skills. The ability to develop confidence whilst working within a team environment & being introduced into KPI’s fostered my personal and professional growth. The role aided the opportunity to become exposed to implementing time management, problem solving & an overall sense of responsibility.