Alexandra Bunga Email & Phone Number

Castleford, Marea Britanie, Regatul Unit

Customer Engagement and Communication: Proactively engage with customers daily, ensuring their needs are consistently met. This involves participating in customer meetings, and providing regular updates to maintain customer satisfaction and alignment.Reporting and Documentation:Compiled various reports on a daily, weekly, and monthly basis. This includes generating accurate monthly invoices, creating detailed reports such as volume reports, KPI summaries, and staff timesheets to ensure accuracy in all documentation.Health and Safety Management:Lead the enforcement of Health and Safety standards within the workplace. Conduct regular safety inspections, identify and document potential hazards, and train staff on essential Health and Safety procedures. Staff Coordination and Development:Effectively organize and manage staff resources to optimize productivity. Record operative activities, monitor workflow and KPIs, and ensure appropriate task allocation. Facilitate communication through team briefings and one-on-one meetings, and provide training on warehouse Standard Safe Operating Procedures (SSOWs).Operational Efficiency and Improvement:Monitor and assess operational processes to identify improvement areas. Collaborate with customers and internal teams to implement strategies that enhance workflow efficiency and overall performance. Address operational challenges with solutions that align with company and customer goals.Compliance and Quality Assurance:Ensure all warehouse activities comply with industry regulations and company policies. Implement quality control measures to maintain high standards in products and services, and regularly update procedures to reflect industry best practices.Leadership and Team Development:Provide leadership and support to the team, fostering a positive and collaborative work culture. Mentor staff to help them achieve their potential, and keep the team motivated towards achieving company objectives.

Castleford, West Yorkshire, United Kingdom

Order Processing and Documentation:Create order consignments and print orders for staff, ensuring special picking requirements are provided. Oversee the picking process and prepare necessary documents, such as packing lists, dispatch notes, collection and delivery notes, and booking forms, as requested by customers or third parties. Prepare orders for shipping and arrange collections or book transport on behalf of the customer.Delivery and Stock Management:Coordinate and follow up on deliveries, book stock into the Distribution Center (DC) system, and provide customers with reports on stock discrepancies. Conduct stock investigations upon customer request and maintain regular Physical Inventory (PI) checks.Labelling and Re-work Management:Print and organize labels for re-work or stock using the warehouse system or Bartender software.Customer Communication:Maintain daily communication with customers, addressing urgent orders, providing updates, and responding to any queries.Reporting and KPI Tracking:Complete and maintain KPI spreadsheets and any other reports as requested by your supervisor.Meetings and Compliance:Attend meetings, ensure Health and Safety protocols are followed, communicate with other departments as needed, and manage the tracking and ordering of consumables.

Leeds, United Kingdom

Order Management: Generate order consignments, print orders for staff, specify special picking instructions, monitor the picking process, prepare orders for shipment, and coordinate collections or book transport on behalf of the customer.Customer Communication: Maintain daily communication with customers, handle urgent orders, provide updates, and address any inquiries.Reporting and KPI Tracking: Complete KPI spreadsheets and any additional reports as requested by your supervisor.

Brasov County, Romania

- Efficiently manage a high volume of incoming phone calls.- Foster strong, trust-based relationships with customer accounts through proactive and engaging communication.- Ensure accurate and thorough information delivery using the best methods and tools.- Resolve customer complaints by providing timely and effective solutions and alternatives, with follow-up to guarantee resolution.- Adhere to established communication procedures, guidelines, and policies.

Brasov County, Romania

- Monitor assigned accounts to identify and track outstanding debts.- Develop and implement strategies to recover overdue payments.- Locate and reach out to debtors to assess their payment status.- Negotiate repayment deadlines or structured payment plans.- Address any questions or complaints from debtors professionally.- Regularly update account statuses and maintain accurate database records.- Adhere to legal requirements when pursuing necessary legal action.

Bsc (Hons), Computing

**Bachelor of Science in Computing** *Arden University, Leeds* (In Progress) - Engaged in coursework covering core computing concepts such.

Athe Level 4 Extended Diploma In Management, Business

**ATHE Level 4 Diploma in Management** * Mortha Halls of Ivy* - Studied advanced management principles, including organizational behavior.

In Progress, Human Resources Management And Development

**Master of Science in Human Resources Management and Development** *Transilvania University of Brașov* - Specialized in advanced HR.

Bachelor'S Degree, Public Administration

**Bachelor of Science in Public Administration** *Low Danube University of Galați, Romania* - Gained in-depth knowledge of public.

High School Diploma, Economics

**High School Diploma in Economic Activities** *Virgil Madgearu Economic College, Galați, Romania* - Specialized in economic principles.