Alexandra Cheney Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Deliver new employee training, focused on leadership and team collaboration, corporate policies, customer service, conflict resolution, and store technology; new and improved trainings led to more efficient and productive team while improving customer service, sales, and employee morale. Maintain operational standards and procedures in accordance to company guidelines; lead implementation of company mandated programs, develop action plans, and instruct team on new operational and organizational objectives. Tasked by management to audit and evaluate sales figures and product movement within Health and Beauty and Cookies, Candy, and Chocolate departments, identified popular products, calculated needed inventory levels, and worked with warehouse to ensure correct delivery dates and volume; commended for maintaining ideal inventory while promoting sales improvements.

Washington D.C. Metro Area

Secured over $300,000 in new sales by effectively engaging with key small business and independent wedding industry vendors, leveraged advanced social media research, analytics, and outreach to connect with leads, and led one on one software demos; promoted to Senior Sales Associate after 8 months, Account Executive in 9 months. Managed upwards of 200 concurrent accounts, oversaw full sales cycles from prospecting through closing, maintained organized calendar of reach outs, quickly responded to all inquiries, and ensured continuous buy-in from key stakeholders. Implemented improvements to prospecting process, documented methods to identify new leads on Instagram, streamlined qualifying process with new criteria, and updated key contact communication cadence and messaging; deployed improvements department wide after official recognition from senior managementSelected by management to participate in New Hire vetting and training, contributed to interview process, mentored new employees during first 3-months on the job, communicated company mission, vision, and business processes, and provided support during first weeks of sales; ensure new team members were educated on company objectives and were passionate about their work. Asked by leadership to support recruitment of new staff, developed and delivered overview of role, career growth, and company perks, and answered additional questions; able to quickly grow team while improving satisfaction and engagement.

Bachelor Of Arts (B.A.)

Off-Campus Semester (Study Abroad)

High School