I am an experienced manager with a strong background in team leadership, customer service, and administrative roles. Currently, I serve as the Manager/Head Barista at Neighbourhood Coffee Co, where I excel in enhancing customer satisfaction, managing employee performance, and developing effective marketing strategies. I am passionate about creating a positive work environment and building strong relationships with both customers and suppliers.My experience in the medical industry has provided me with a distinctive set of skills and insights that I now apply in my current role. This background enhances my work by introducing a heightened level of professionalism, empathy, and efficiency, which in turn positively impacts team performance and boosts customer satisfaction.