Alexandra Culligan Email & Phone Number

Rocklin, California, United States

Digital Fraud- Scams, Cyber attacks, Digital compromising. Promoted II

Rocklin, California, United States

Assist members with their accounts that were involved in a scam or experienced fraudulent activities assisting with Account Takeover (ATO). Review new account applications via online for validation, ID Theft and fraud. Reinstate member access to online products, account title changes, and account information updates based on member requests. Review additional services (bill pay, credit cards, loans, descriptive deposits and withdrawals) for fraudulent activity. Work with multiple departments investigating and problem solving. Coach members on ID Theft, Scams, and solutions to help protect themselves. Assist with completing applicable affidavit and dispute forms while offering appropriate products and services that meet the member's financial needs-such as credit monitoring and card lock outs, educating members on products and behaviors to prevent future fraud exposure.

Sacramento, California, United States

Tax policy analysis, scrubbing reports, analyze and summarize results of complex reports, preparing delinquent reports and performing collection calls on mortgage payments

Citrus Heights, California, United States

Managed client bank accounts, including opening and closing accounts, and overseeing transactions, processed daily client transactions including deposits, withdrawals, money transfers, loan payments, and cashier checks. Assisted clients with various questions and concerns related to their accounts and bank products. Ranked highest sales referrals for bank accounts, credit cards, mortgages, and promotions. Trained new employees including traveling to other branches to help management.