Alexandra Davis Email & Phone Number

Austin, Texas, United States

> Led the development and building of the Consumer Experience Call Library which houses a collection of 100 exceptional call examples for team members and leaders to use for professional development. > Provide support to an organization of over 500 employees including Consumer Experience Representatives, and leadership. > Developed a streamlined system for bi-weekly team move process and new hire team assignments. > Led the onboarding and acquisition of a task management tool (Teamwork) for Consumer Experience leaders to manage workload and provide visibility for Senior Leadership to workload management.

> Assisted with executing high level projects including acquiring a new ownership team, developing strategic plans, overseeing governmental assignments and manage/develop departmental budgets. > Work closely with Hockey Operations department to encourage more collaborative efforts for corporate events, building team culture and additional revenue/fundraising opportunities.> Representative for all local chambers, non-profit groups and leadership groups for the team. Responsible for active participation with various groups on business and community developments.

Gila River Arena

> Collaborate directly across the entire Executive Suite, specifically support President & CEO and work closely with NHL officials, local government officials and team partners. > Assist with Human Resources functions including on-boarding, training and develop new hires, HRIS management, payroll process, and creating unique employee events. > Prepared various reports and visualizations for President & CEO to show growth in revenues, forecasting for upcoming events and insight on ways to implement new technologies to improve current systems. > Utilized Ultimate Software, NetSuite, Tableau and highly efficient in Microsoft Office Suite > Analyzed overall office functions to determine cost saving options while providing exceptional amenities for front office staff. > Responsible for managing and hosting guests in Executive Suite during game nights and various arena events.

Tucson Convention Center

> Member of initial staff to develop, grow and maintain newly acquired hockey team for Arizona Coyotes (NHL).> Responsible for developing partnerships throughout the entire sales process including prospecting, creating proposals, developing sales agreements, fulfilling sponsorship assets throughout the hockey season, discovering incremental revenue opportunities and producing proof of performance presentations following the completion of the hockey season.> Managed over 30 corporate accounts and attained over $220,000 in partnership revenue during tenure.

Gila River Arena

> Developed asset tracker for social media, repucom and Neilson data that was used by service and sales representatives to show actual value throughout the season to corporate partners.> Produced and complied all proof of performance presentations to showcase partnership value throughout the season for service representatives > Gameday tasks included facilitating VIP rink-side BMW Lounge, greeting guests and ensuring a wonderful experience for clients and fans alike.

Chase Field

> Supervised all game day activations including: VIP experiences, client seat visits, partner promotions throughout the games and ensuring last minute changes to game script were smooth. > Assisted with prospecting and pitching new business with Corporate Sales teams, researched potential business and showed impact on partnership with fan data.Gameday tasks included hosting VIP's at Diamondbacks batting practice, conducting ballpark tours, suite visits with VIP's and ensuring partners are having an unforgettable experience at the ballpark.

Master Of Business Administration - Mba

Bachelor’S Degree, Sports Management, Cum Laude

Activities and Societies: Womens Golf, Sports Business Club.Minor in Entrepreneurial Studies

High School

GPA- 3.2 (4.0 scale) State Champion (Golf) in 2011 2009-2012 All-State Student-Athlete