Alexandra Dicu Email & Phone Number

Zürich, Zh, Ch

Switzerland

Switzerland

Project Management responsibility for customer projects within the PS&D industry. - controlling and improving revenue streams with focus on non-quality costs reduction for the industry accounts.- managing key accounts with a focus on supplier management, compliance and customer satisfaction. - delivering on agreed scope, active risk and escalation management.- responsible for project-related communication with customer, suppliers and internal departments.- management of project related activities including accurate reporting at management level and compliance with global tools and processes. - served as Scrum Master for a software development team. - contributed to a SIAM structure implementation by defining the governance model, reporting structure, service management processes and templates.

Switzerland

Managing and leading the Cloud Migration project throughout its initial project life-cycle phases, which involved tasks such as:- identifying technical prerequisites with customer stakeholders.- overseeing project scope and expectation management.- estimating project workloads with the team, planning and coordinating the project.- establishing standardized processes and templates.- managing budgeting, invoicing, reporting to both customers and management.- addressing escalations, overseeing risk management, handling change management.- organizing tactical and strategic meetings. - fostered a close collaboration with AWS as a valued company partner.

Romania

Transition Project Manager Lead for the Infrastructure Stream.

Romania

Managing international IT projects in managed services during different phases of project life-cycle, as part of the global project management team.- ensure that projects are delivered on time, within scope and within budget.- assistance in project scope and objective definition.- stakeholder management.- ensure resource availability and allocation.- develop detailed project plan.- manage changes to project scope, schedule, budget using appropriate techniques.- report and escalate to management as needed.- establish and manage relationship with the client.- perform risk management and develop contingency plans.- ensure proper documentation is in place for closing and service activation.

Romania

Managing a portfolio of approximately 100 customers.- manage large amount of invoices and maintain up to date knowledge by planning, prioritizing and executing collection process.- monitor accounts in order to identify and reconcile outstanding debts, quality control..- collaborate with stakeholders and manage escalations to resolve collection issues.- reconcile disputes related to invoice acceptance with customer representatives and review contractual information.- submit forecasts, status reports, bad debt provisioning reports and credit/ write-offs recommendations.- develop contact matrix and carrying out communication plan.- establish and maintain effective and cooperative working relationships with all involved departments. - achieve revenue targets.