Alexandra Dunne Email & Phone Number

Professionally overseen customer service delivery at library branches for Douglas County Libraries, consistently ensuring exceptional customer experiences. Actively collaborated with the Customer Experience team and cross-departmental teams to enhance overall library services. Demonstrated strong systems thinking, meticulous attention to detail, and adeptness at building effective teams. Assisted department manager in developing and executing strategic work plans in alignment with library district strategy. Proactively addressed customer feedback, promptly resolving issues to uphold high levels of customer satisfaction.• Contributed as a valuable member of the branch leadership team, driving forward library services in Douglas County for DCL• Demonstrated strong onsite leadership at the library branch, actively engaging in public service activities with staff for 20-25% of work time weekly• Led with passion and energy to enhance the customer experience and cultivate a dynamic library environment• Engaged in DCL Library Leadership meetings, collaborating with the leadership team to achieve district strategies and enhance library services• Managed change initiatives effectively, partnering with Branch Services Manager and library leadership to communicate and implement DCL strategies and goals• Ensured team alignment and adherence to project timelines, providing guidance to subordinates for achieving manager-set standards• Fostered effective collaboration to drive organizational outputs and outcomes• Upheld a high standard of customer service across the library district, consistently delivering premium service• Maintained clear and effective communication with subordinates and management, ensuring alignment on strategic and tactical messages.

Aurora, Colorado, United States

• Work with participants in the TRIO Upward Bound grant program at the Community College of Aurora, designed for low-income individuals, first-generation college students, and individuals with disabilities to progress through the academic pipeline from middle school to postbaccalaureate programs• Provide weekly tutoring in English and Social Studies for students in 11th and 12th grade

Denver, Colorado, United States

Proven ability to implement innovative library programs and services, driving a 15% increase in community engagement. Skilled in strategic planning, resulting in a 10% increase in circulation and resource usage. A forward-thinker who led the digitization of library resources, increasing online resource access by 25%. Proficient in leveraging technology to enhance library services and optimize user experience.• Served as the lead for Specials subjects for grades 1-5• Cultivated a dynamic and adaptable learning environment to promote the school library as an integral resource within the educational community• Collaborated with K-5 grade level teams to incorporate IB Primary Years Programming standards and information literacy curriculum aligned with American Association of School Librarians and International Society for Technology in Education framework standards• Oversaw the transition of the entire library catalog from Obiblio to Follett Destiny Management systems, managing the process from inception to completion• Directed the cataloging and classification of library materials in multiple languages and formats according to national standards, including original cataloging• Developed and implemented catalog input policies and procedures to ensure consistency across 4 languages, providing visual instructions in a Google slide deck for future reference• Added 5,000 new books across various genres, emphasizing multicultural representation, LGBTQ+ themes, and non-fiction materials in 4 languages• Established digital reading rooms in collaboration with the school counseling team on topics such as LGBTQ+ issues, grief and loss, cultural diversity, and inclusive representation of diverse communities• Restructured the library organization by grade levels (K-2; 3-8) and genres, including the opening of a new location for the 3-8 library• Worked with administration to adequately staff both libraries for extended hours, including before and after school availability

Clarksville, Tennessee Area

• Taught over 160 students daily at the 9th, 10th and 12th level, including 3 classes of inclusion students • Created and implemented diverse, rigorous lesson plans that prepared students for various career fields in-line with common core and state standards • Integrated alternative media into curriculum for better student comprehension, and used online learning platforms to enhance instruction, including Google Classroom and Canvas• Ensured students learned effective verbal and written communication skills, conducted various forms of research using multiple skill sets, and analyzed information sources for accuracy and relevance• Successfully established a positive learning environment to encourage literacy and life-long learning• Proctored State testing and the ACT

Clarksville, Tennessee Area

• Cataloged new acquisitions to maintain an accurate database of the library's materials• Assisted teachers and administrators with any technical issues with computer software or hardware• Provided circulation services including shelving library materials, placing reserves, automated circulation system, collecting and clearing fines• Assisted students in the check-out process of library materials including books, computers, movies, and periodicals• Provided remedial phonics and reading instruction for students who were struggling or behind in these skills

Fort Campbell, Ky

• Worked on a team to provide engaging, hands-on activities for K-5 summer camp and after-school program participants for military children• Led various STEM activities, in addition to crafting, and games for groups of 30 or more children • Chaperoned field trips to area museums and other local attractions for enrichment activities

Fort Campbell, Ky

• Managed various classroom settings ranging from 9th through 12th grade, to ensure students completed teacher-assigned materials

Master Of Science - Ms, Library And Information Science, 4.0

Bachelor'S Degree, English/Language Arts Teacher Education