Alexandra E. Email & Phone Number

Auburn, WA, US

Seattle, Washington, United States

• Onboarded and deployed 5-10 laptops weekly for new hires and existing employees, ensuringseamless integration into the company’s IT environment.
• Coordinated and processed 5-10 software requests weekly across the organization, enhancingoperational efficiency.
• Managed the decommissioning of old laptops and the upgrade of existing users' laptops, improvingsystem performance and security.
• Facilitated desk moves for departing and existing users, ensuring minimal disruption to workflow.
• Utilized ServiceNow for tracking and managing the company’s ticketing system, maintainingeffective communication and resolution times.
• Resolved escalated tickets from the Tier 1 team, providing advanced troubleshooting and support.

Kent, Washington, United States

• Onboarded and deployed 20-30 laptops and desktops weekly for new hires and existing employees,ensuring efficient and smooth integration into the company’s IT infrastructure.
• Coordinated 10-20 hardware requests weekly across the organization, facilitating timely andaccurate fulfillment of user needs.
• Managed and organized incoming and existing inventory at the Kent site, optimizing stock levelsand ensuring readiness for deployment.
• Assisted in various work projects, including outfitting desks with IT equipment, team organization,and performing workspace cleanups to enhance operational efficiency.
• Utilized Jira for tracking and managing the company’s ticketing system, maintaining effective issueresolution and communication.

Seattle, Washington, United States

• Video Collaboration Technician
• Collaborated with colleagues to set up and configure Teams meeting rooms in conference rooms,ensuring functionality for scheduled meetings.
• Installed and configured new devices, including Crestron and Logitech equipment, for enhancedTeams Meeting Room experiences.
• Conducted daily audits to verify the operational status of audio and visual technology in conferencerooms, ensuring reliability and performance.
• Troubleshot and resolved issues with Crestron, Surface Hubs, and Logitech devices, minimizingdowntime and maintaining user satisfaction.
• Completed training for certifications to gain a comprehensive understanding of the networkinfrastructure and devices used in conference rooms.

Redmond, Washington, United States

• PC Builds & Upgrades: Performed PC builds, rebuilds, upgrades, and hardware replacements,ensuring sustained and efficient studio operations.
• Ticketing System Management: Operated the Azure ticketing system, addressing day-to-daybreak/fix issues and escalations with quick and effective troubleshooting.
• Process Improvement: Developed a strong understanding of core job functions, including processimprovements, documentation, and training through both virtual and in-person interactions.
• Server & Network Maintenance: Maintained the accuracy and efficiency of servers in a laboratorysetting, ensuring reliable network functionality across 343 Studios.