Alexandra E. Email & Phone Number

Auburn, Wa, Us

Auburn, Wa, Us

Seattle, Washington, United States

● Onboarded and deployed 5-10 laptops weekly for new hires and existing employees, ensuringseamless integration into the company’s IT environment.● Coordinated and processed 5-10 software requests weekly across the organization, enhancingoperational efficiency.● Managed the decommissioning of old laptops and the upgrade of existing users' laptops, improvingsystem performance and security.● Facilitated desk moves for departing and existing users, ensuring minimal disruption to workflow.● Utilized ServiceNow for tracking and managing the company’s ticketing system, maintainingeffective communication and resolution times.● Resolved escalated tickets from the Tier 1 team, providing advanced troubleshooting and support.● Assisted in troubleshooting and maintaining AV equipment in conference rooms, ensuring reliableperformance for meetings and presentations.● Organized and tracked inventory of IT equipment, ensuring the team had a sufficient supply ofnecessary resources.

Kent, Washington, United States

● Onboarded and deployed 20-30 laptops and desktops weekly for new hires and existing employees,ensuring efficient and smooth integration into the company’s IT infrastructure.● Coordinated 10-20 hardware requests weekly across the organization, facilitating timely andaccurate fulfillment of user needs.● Managed and organized incoming and existing inventory at the Kent site, optimizing stock levelsand ensuring readiness for deployment.● Assisted in various work projects, including outfitting desks with IT equipment, team organization,and performing workspace cleanups to enhance operational efficiency.● Utilized Jira for tracking and managing the company’s ticketing system, maintaining effective issueresolution and communication.

Seattle, Washington, United States

Video Collaboration Technician● Collaborated with colleagues to set up and configure Teams meeting rooms in conference rooms,ensuring functionality for scheduled meetings.● Installed and configured new devices, including Crestron and Logitech equipment, for enhancedTeams Meeting Room experiences.● Conducted daily audits to verify the operational status of audio and visual technology in conferencerooms, ensuring reliability and performance.● Troubleshot and resolved issues with Crestron, Surface Hubs, and Logitech devices, minimizingdowntime and maintaining user satisfaction.● Completed training for certifications to gain a comprehensive understanding of the networkinfrastructure and devices used in conference rooms.● Utilized Jira and ServiceNow to diagnose and address 5-10 software and hardware requests daily,achieving timely resolution and meeting SLA requirements.Junior Technician● Imaging: Successfully imaged 30+ Surface, Dell, and MacBook laptops weekly, providing endusers with fully updated and operational hardware.● Data Backup & Restoration: Assisted 5+ users each week with data backup and restoration usingOneDrive, ensuring smooth transitions between hardware upgrades.● Documentation: Utilized Microsoft Office Suite to document progress and track equipment,maintaining accurate records of project milestones and inventory.● Reconfiguration & Recycling: Reconfigured and wiped old laptops, replaced components such asbatteries, screens, and hard drives, and recycled outdated equipment, contributing to efficientresource management.

Redmond, Washington, United States

● PC Builds & Upgrades: Performed PC builds, rebuilds, upgrades, and hardware replacements,ensuring sustained and efficient studio operations.● Ticketing System Management: Operated the Azure ticketing system, addressing day-to-daybreak/fix issues and escalations with quick and effective troubleshooting.● Process Improvement: Developed a strong understanding of core job functions, including processimprovements, documentation, and training through both virtual and in-person interactions.● Server & Network Maintenance: Maintained the accuracy and efficiency of servers in a laboratorysetting, ensuring reliable network functionality across 343 Studios.