Alexandra Erdmann Email & Phone Number

Berlin, De

Berlin, Germany

Berlin, Germany

• Management of the customer service teams for the markets Germany, France and the rest of the EU• KPI reporting and data analysis• Coordinate regional recruitment activity, employee onboarding, ongoing training and skills development for team members

Berlin, Germany

• Creation and management of projects in customer communication• Creating and maintaining our help centre based on customer feedback and CSAT data• Online reputation and complaint management

Brighton, United Kingdom

• Checking items on stock/quality control - DSLR, lenses, cine Equipment• Preparing, photographing and writing description of items for sale

Frankfurt Am Main Area, Germany

• Product Photography/Photo retouches with Photoshop and Lightroom• Social media marketing in Instagram and Pinterest

Brighton, United Kingdom

Content Expert - Premium Merchant Servicing Team at American Express• Providing client services to global merchants and client managers via email, live chat and phone;• Handling disputes, payment, financial and submission enquiries;

Brighton, United Kingdom

Digital Contact Management – BTA/PA Corporate Card Servicing Team at American Express (temporary role)• Providing customer service for the German and Austrian market via email communication;• Investigating as well as researching information for customer email requests and managing queries by assigning them to the correct department;

London, United Kingdom

Digital media team at Orbis UK, ad-hoc/part-time unpaid work experience :• Supporting the branding team with their digital design and marketing image creation for this global charity fighting avoidable blindness in developing countries;• Layout design for electronical newsletter and social media appearance by applying internal branding guidelines

Brighton, Großbritannien

• Delivering customer care for German and Austrian Merchants• Resolving product or service inquiries by asking probing questions, determining the cause of the issue; selecting and presenting the best solution

Berlin Und Umgebung, Deutschland

• Development and coordination of tourism and leisure products, conferences, incentives and other events in accordance with customer requirements• Helping to stage and conduct activities and events, for example Gala dinner, conference meetings and leisure activities in Berlin

Berlin Und Umgebung, Deutschland

• Dealing with staff planning and disposition for special events such as a Bat Mitzvah with more than 500 guests in high profile locations such as the Jewish museum in Berlin• Research and price analysis of temping agency providers

Berlin Und Umgebung, Deutschland

• Planning marketing and communication activities• Contribution to advertising campaigns and activities

Mindful Life & Business Coach

12-month holistic Mindful Business & Life Coach training including components of modern management theory, psychology, social science.

Qualified As Agent For Leisure And Tourism, Tourism, B