- Makes recommendations regarding policy, public service, and annual budget needs.- Responsible for the development, delivery and evaluation of children’s, youth and familyservices within the library and human resource management of all staff within this department.- Oversees the management of the CYS collection with timely and targeted expenditure of annualcollection budgets and the accomplishment of departmental goals and objectives, encompassing thedelivery of programs, collections and services to children, teens, and their families.- Assess community needs and develop dynamic, innovative, andaccessible programs, services, and processes to meet changing demands. - Work with the management team to create a place of belonging for all members of the community with a particular focus on children and will also seek to remove barriers to service.

- Makes recommendations regarding policy, public service, and annual budget needs.- Responsible for the development, delivery and evaluation of children’s, youth and familyservices within the library and human resource management of all staff within this department.- Oversees the management of the CYS collection with timely and targeted expenditure of annualcollection budgets and the accomplishment of departmental goals and objectives, encompassing thedelivery of programs, collections and services to children, teens, and their families.- Assess community needs and develop dynamic, innovative, andaccessible programs, services, and processes to meet changing demands. - Work with the management team to create a place of belonging for all members of the community with a particular focus on children and will also seek to remove barriers to service.

- Perform readers' advisory and assist the public with using the library.

- Assist in the creation of Surprise Bags for library users of the Children's Department. - Perform readers’ advisory for community members in the Children’s and Information Services Departments in a friendly and courteous manner. - Assist library users with placing holds, renewing items, and locating materials within the collection.

Develop and implement virtual programming for children, teens, and adults.

As an Information Services Technician, I am responsible for providing proficient reference interviews, excellent readers' advisory, processing Inter Library Loans, promptly responding to member inquiries via the general information email, and the creation and facilitation of fun and engaging children's programs.

The role of Senior Information Services involves providing quality customer experience to all library members, whether that be through conducting efficient reference interviews to determine the most appropriate resources to best meet our members’ needs, performing readers’ advisory to help find the perfect read, or assist our members with fully utilizing their digital devices. As an In Charge staff member I am often given the responsibility of ensuring the safe operations of our Central branch during evenings and weekends and am trusted to effectively resolve any issues or concerns quickly as they arise. Along with the above tasks, I have created and facilitated programs for multiple ages, with the current focus on children’s programming.

• Check library material in and out on the automated computer system while ensuring the material is in good condition, sending items to be repaired when needed. • Perform front desk duties such as greet clients in a friendly and professional manner, process outgoing materials for clients, process payment for fines and lost materials, as well as explain circulation policies and procedures to clients.• Sit down with clients and process new library cards while explaining the numerous benefits to owning a library card with the Pickering Public Library.• Respond to telephone and in person inquiries regarding services, referring clients to appropriate sources of help when necessary.

• Conduct educational tours for school aged children and ESL adults in a safe manner, ensuring that all requirements of the education program are met while maintaining good public relations with teachers and the public.• Provide interpretation of the Museum Collection to school children, ESL adults, and public. • Assist in the preservation of museum artifacts through proper usage of said artifacts while providing demonstrations of 19th Century crafts and skills.

• Conduct Education programs for school aged children, ensuring that all requirements of the education program are met while maintaining good public relations with teachers and the public. • Conduct historical tours for the public of the museum site while providing interpretation of the Museum Collection to our visitors. • Conduct birthday party programs for children of various ages. • Assist with Information Services Assistant duties by greeting guests, processing gift shop payments, answering telephone calls and transferring inquiries to the correct staff members, and generating End of Day reports.

As the Coordinator, Museum Summer Tours, I had the responsibility of leading a team of four tour guides throughout the summer months and during various events throughout the year. I assisted in training these tour guides on the various skills required of a pioneer village tour guide, on cash handling and front desk work, and on city policy as well as the museum's own unique emergency response procedure. Along with being responsible for the daily activities of the museum's summer tour guides, I held sole responsibility over the museum site during Saturdays and Sundays from June to September. I also had the responsibility of entertaining guests who had come to the museum to inquire into its wedding and birthday party facilities. I would take potential clients throughout the museum, focusing on locations that were used for weddings, various forms of photography, and birthday parties. As well as guiding potential clients throughout the museum, I was also in charge of supervising any weddings or photography that occurred at the museum, and ran various birthday programs on site.Another aspect of my job was taking part in the creation of performance appraisals, creating Standard Operating Procedures, ticket sales for the various museum events, and the editing of the Tour Guide Manual.