Alexandra Grigoras Email and Phone Number
Experienced Service Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Business Development, Team Management, Customer Service, and Business Analysis. Strong support professional with a Master focused in Small and Medium Enterprise Administration from University of Bucharest. Spanish Teacher for children at Instituto Cervantes Bucharest
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Provisioning AnalystAdobe Sep 2020 - Present -
Deal Specialist, Emea Ssc Services DraftingOracle Jul 2016 - Sep 2020Bucharest, RomaniaAs a member of Deal Management, I act as a partner for Oracle Sales Force, in a multicultural environment, by creating high quality contract documentation, in a timely manner, necessary for closing the deals between Oracle and its customers.Responsibilities:-Draft and negotiate standard and non-standard contracts;-Provide advice and guidance to the Sales Leaders on high complexity/value transactions and opportunities (documentation and negotiations);-Assist Sales department with contract interpretation, agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations;-Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices & Consulting/ACS Business Approvals while maintaining customer satisfaction and responsiveness;-Anticipate problems and initiate actions to ensure customer orders are processed efficiently;-Prepare contract status reports;-Understanding and applying current business practices, pricing policies, revenue recognition policies, migration policies, risk management, credit and current sales compensation guidelines;-Understanding and keeping up to date with the systems & applications used by Oracle;-Interaction with several Oracle departments to provide the highest level of support to sales and help protect Oracle’s interests; -
Spanish TeacherInstituto Cervantes Oct 2019 - Jun 2020Bucharest, Romania -
Contract AdministratorHp Nov 2014 - Jul 2016Bucharest, RomaniaResponsibilities:- Assuring the check and balance function for all order-/ revenue- / and business relevant issues aswell as the compliance with relevant HP policies.- Maintaining an enhance customer satisfaction through proactive communication and handling a highlevel of data quality.- Performing contract changes/ maintenance/ setup/ processing within agreed SLAs.- Keeping the systems up-to-date from a contract administration stand point, customer entitlement and invoicing.- Responsible for the quality measure of the data in the systems - which is being checked by error reporting, feedback of the Front office Administration team and feedback from the customers.Furthermore deadlines for every specific task have to be respected.- Ensuring that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.- Assuring correct handling of support contracts within the HP systems, such as SAP.- Assuring interface between support sales, support business, delivery organizations, processdevelopment and the customer.- Handling successfully major Iberia accounts, delivering a high customer satisfaction and a greatcollaboration with the Front Office team.- I temporarily covered successfully Team Lead's attributions within high impact time frames such as Fiscal Year closure and the company's split effective November 1st 2015.
Alexandra Grigoras Skills
Alexandra Grigoras Education Details
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10 - Sefa De Promotie -
Bachelor Of Business Administration (B.B.A.) -
Inginerie Du Management -
Instituto De Education Secundaria Vega Del Turia, Teruel, EspañaHigh School
Frequently Asked Questions about Alexandra Grigoras
What company does Alexandra Grigoras work for?
Alexandra Grigoras works for Adobe
What is Alexandra Grigoras's role at the current company?
Alexandra Grigoras's current role is Provisioning Analyst at Adobe.
What schools did Alexandra Grigoras attend?
Alexandra Grigoras attended University Of Bucharest, University Of Bucharest, Université D'auvergne (Clermont-Ferrand I), Instituto De Education Secundaria Vega Del Turia, Teruel, España.
What skills is Alexandra Grigoras known for?
Alexandra Grigoras has skills like Business Development, Business Analysis, Negotiation, Team Management, Customer Service.
Who are Alexandra Grigoras's colleagues?
Alexandra Grigoras's colleagues are Tony Easter, Rashid Chouhan, Joseph Bundrage Jr, Eva Meliana, Irshad Sheikh, Ali Drissi-El-Bouzaidi, Ravi Kant Sony.
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Alexandra Grigoras
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