Alexandra Heisel Email & Phone Number

Saint Paul, Mn, Us

Minnepolis, Mn

Drive the successful and sustained outcomes for the people side of change across multiple organization-wide initiatives by designing and executing change management solutions that effectively meet stakeholder needs. Evaluate the cross-functional impact of multiple initiatives and partner with project leaders to develop and implement plans that enable transition to the desired future state.

Chicago, Il

Conducted a thorough leadership development needs assessment and outlined recommendations for a comprehensive program aligned with firm cultureOversaw and managed Core Curriculum courses and initiatives including 7 milestone courses totaling over 150 participantsManaged vendor relationships to ensure quality and timely delivery of course contentRecommended and implemented updates to existing training material for continuous improvement of course content

Minneapolis

Led over 20 multidisciplinary teams in root cause analysis to apply corrective actions after adverse eventsCoordinated and managed 3 hospital accreditation surveys (each a week in length) involving gap analyses with leadership prior to survey, managing a command center during survey, and following up on citations post-surveyProvided organizational support for system-level quality and performance improvement, patient safety, and accreditation initiatives including team facilitation, data collection, data management and analysisTrained over 400 employees on high reliability principles, safety science, and error prevention techniquesReduced Radiology wrong-site exams by over 65% by applying performance improvement methodology Led 3 teams working to reduce Adverse Drug Events, Catheter-Associated Urinary Tract Infections, and Ventilator Associated Pneumonia through the Children’s Hospital Association Solutions for Patient Safety Collaborative

Marketed, coordinated, and promoted more than 40 system-wide Lean projects focused on continuous improvement throughout all clinical areas of the hospitalTrained teams consisting of 5-10 people across 20 different departments on improvement methodology Facilitated and coached 3 multi-disciplinary teams through Lean 5S events saving the organization more than $30,000 in resources, time, and spaceCollected, analyzed, and presented data to executive leadership to support the work of value streams and workshop event teams

Resulted and monitored all laboratory send out testing and billingCommunicated detailed knowledge of laboratory tests, specimen requirements and shipping conditions to front-end usersPrepared specimens for shipment according to IATA, ICAO and DOT regulationsTrained and supervised department staff in policies and procedures

Master'S Degree, Learning And Organizational Change

The MSLOC program integrates the theories and practices of learning and performance, strategy and knowledge, and strategic organizational.

Ba, Psychology

Activities and Societies: Vice President and Co-Founder of Puget Ping Pong Players, Psi Chi -Summa Cum Laude -Honorable Scholastic.