Alexandra Helms Email & Phone Number

Indian Trail, North Carolina, United States

Monroe, North Carolina, United States

- Enforce rules and help customers accountable for not following gym regulations.- Kept facilities clean, neat and organized to give areas professional and fresh appeal.- Determined customer needs by asking relevant questions and listening actively to responses.- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons. - Responded to all customer inquiries thoroughly and professionally.- Responded to customer requests efficiently and with knowledgeable assistance. - Collected used towels for laundry processing.- Worked with various chemicals to allow the gym to be sanitized thoroughly.- Followed established protocols for door and entry security.- Answered questions and provided information about our free orientation provided by Monroe Aquatics and Fitness Center and its equipment.- Shared best practices for customer service with other team members to help improve the company's efficiency

United States

- Demonstrated customer satisfaction by actively listening and using adept problem solving skills to achieve their wants/needs.- Displayed interpersonal skills in order to form relationships with each individual customer.- Promoted excellent services to increase referrals and regular customers.

Hartsville, South Carolina, United States

- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.- Greeted new customers, discussed specials and took drink orders.- Prepared specialty desserts for customers for special occasions.- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.- Stayed up-to-date on menu changes to help customers make food choices.- Inspected dishes and utensils for cleanliness.- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.- Folded napkins and prepared silverware sets to provide adequate supply for host station.- Bussed and reset tables to keep dining room and work areas clean.- Checked identification for minimum age for sale of alcoholic beverages.- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. - Maintained customer satisfaction with timely table check-ins.- Kept server areas clean and stocked to increase efficiency while working tables.- Demonstrated excellent customer service.

Monroe, North Carolina, United States

- Helped patrons decide which flavor to choose according to preferences and taste.- Provided details on seasonal flavor availability.- Notified supervisor and peers of low product inventory and customer complaints.- Observed health code regulations and internal policies for cleaning and sanitizing.- Greeted incoming customers and provided reliable, friendly customer service.- Maintained menu knowledge to provide recommendations and answers to customers questions.- Processed sales transactions for cash, debit and credit purchases.- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.- Kept counters clean and sanitized.- Reconciled receipt totals, cash and credit payments to address shortages.- Accurately operated cash register to process customer payments.- Demonstrated excellent customer service.

Bachelor Of Science - Bs, Marketing, Junior And Senior Year.

Activities and Societies: Intramural basketball (co-gender and women's)Received the True Homes Scholarship, Transfer Scholarship, Aid.

Bachelor Of Science - Bs, Marketing, Freshman To Sophomore Year.

Activities and Societies: Women's Basketball Program.Received an athletic/academic scholarship to play women's basketball.

Education record

Activities and Societies: Women’s basketball team, Jungle on the Move club, PALS club, Special Olympics Volunteer.