• Salesforce Certified Administrator• Salesforce Certified Platform App Builder• Salesforce Certified Platform Developer I• Tech Lead and Level 3 support for a Salesforce Organization with over 1500 users• Helped support Sales, Service and Enterprise Contact Center teams• Deployed all changes for the org to production on a bi-weekly cadence• Evaluated risk and deployed off cycle changes on an as needed basis• Helped prioritize work as needed against all enterprise and business area priorities• Release testing coordination and release notes review three times per year• Held weekly code reviews for all developers to make sure code is meeting best practices• Mentored newer developers with technical guidance and leadership• Assisted in our moving Distributed Batch Environment with over 250 data loader, spring batch and Informatica jobs from On Premises to AWS Cloud• Set up new Salesforce Org on Hyperforce for Canadian residency including single sign on, email relay, base settings, OwnBackup, Gearset and three sandboxes • Moved users from RIVA, our Salesforce to Outlook integration platform, On-Premises to RIVA Cloud without the users noticing a chance• Implemented Global Relay as an enterprise initiative to archive chatter for select registered representatives

• Certified AWS Cloud Practitioner • Migrated 2 complex home grown Java web applications from On-Premises to the AWS Cloud• Added 50+ new endpoints to a REST Webservice hosted in AWS to make data more readily available to other teams/systems• Assisted in moving a separate Salesforce Org with over 200 users into an existing Org in our company that had over 1300 users while keeping functionality the same• Managed multiple internally hosted Java web, webservice and batch applications• Created new Informatica workflows and updated existing ones• Mentored new associates as they joined the company• Participated in two college job fairs to help find new Engineering associates for Internships and Full Time positions

• Assisted in converting a legacy Info Path system into Salesforce• Supported all changed and updates to a Salesforce Org with 200+ users• Gathered various customer requirements for the Salesforce platform• Handled support and enhancements for our Java and Salesforce systems in a timely manner• Participated in the Best Prep eMentor program• Volunteered at JA BizTown to help elementary students run a simulated town

• Quickly learned about Salesforce to take on full support and enhancements• Assisted in converting code from AccuRev to Git• Made development enhancements on the front end and backend of Java application that stored insurance data• Created a new complex webservice that connected SharePoint and Salesforce using REST API• Completed LOMA 280 Principles of Insurance and 290 Insurance Company Operations• Build an internal SQL database that stored data for 5+ different internal systems for Reporting and Analytics needs

• Edited/Created various Lotus Notes databases for business users• Created Informatica processes to fit given business requirements• Installed various programs on servers• Moved Visual Basic scripts to Groovy• Elected to be part of the Intern Social Committee

• Edited various test software programs for new customer specifications• Developed written work instructions on a process only one person previously knew how to do• Ran various ad hoc tests to make sure programs worked correctly• Completed necessary learning to execute assignments quickly

• Sold sunglasses and accessories• Performed weekly inventory and achieved weekly sales goals

• Care for three children while parents are at appointments• Prepare meals and do light housework

• Care for elementary school child while parents are working• Transport child to weekly swimming lessons, soccer and golf practice• Prepare daily meals

• Trained in new employees, resolved customer complaints• Greeted customers, politely answered telephone and took to-go orders• Accurately input orders and operated computerized cash register