Responsable D’Equipe - Service Fidelisation
Current
Sep 2022 - Present
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Alexandra Houssin Email & Phone Number
Responsable d’équipe - Service fidélisation Nickel (Groupe BNP Paribas)
at
Nickel
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Responsable d’équipe - Service fidélisation Nickel (Groupe BNP Paribas)
Location
Nantes, Pays De La Loire, France
Company size
Who is Alexandra Houssin? Overview
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Quick answer
Alexandra Houssin is listed as Responsable d’équipe - Service fidélisation Nickel (Groupe BNP Paribas) at Nickel, a with 384 employees, based in Nantes, Pays De La Loire, France. AeroLeads shows a matched LinkedIn profile for Alexandra Houssin.
Alexandra Houssin previously worked as Responsable d’equipe - Service fidelisation at Nickel and Responsable d’équipe - Service client at Nickel. Alexandra Houssin holds Licence Chef De Projet Evenementiel, Meeting And Event Planning, Diplôme Obtenu from Isefac Bachelor, L'École Des Bachelors Spécialisés.
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Nickel
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Profile bio
About Alexandra Houssin
NICKEL RECRUTE !Nous sommes convaincus que ce qui fait le succès de Nickel, c’est la diversité des profils et la richesse des parcours de chacun de nos collaborateurs. Plus qu’un diplôme, c’est la personnalité qui est essentielle. Vous vous reconnaissez ? Rejoignez-nous
Current workplace
Alexandra Houssin's current company
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Nickel
9 roles
Alexandra Houssin work experience
A career timeline built from the work history available for this profile.
Responsable D’Équipe - Service Client
Current● Assurer le suivi de l’activité de conseillers clientèle et de leur disponibilité (horaires, tâches quotidiennes, assiduité, …)● Veiller au bon respect des engagements en terme de qualité et de productivité● Veiller à la satisfaction et à la fidélisation des clients● Recruter, former, planifier, manager une équipe de conseiller clientèle● Force de proposition et amélioration continue● Recrutement● Pilotage des flux d’appels entrants (interne et externe)
Feb 2020 - Present
Conseillère Client
● Assurer le traitement des demandes et des réclamations des clients quel qu’en soit le canal● Assister et renseigner les prospects● Gérer les appels B2C● Fidéliser le client● Participer à l'amélioration continue du service apporté● Veiller au bon respect des engagements qualités● Autonomiser le client dans son utilisation du Compte-Nickel (selfcare)● Contribuer à l'analyse des motifs des demandes ou des motifs d'insatisfaction● Identifier discrètement et remonter les risques financiers (fraude, blanchiment...)● Réaliser certaines opérations de back office
Jun 2019 - Feb 2020
Agent Immobilier
Jan 2019 - May 2019
Agent Immobilier
Keller Williams Atlantique
Sep 2018 - Dec 2018
Conseillère Client Sav
Feb 2017 - Aug 2018
Conseillère Client Vente / Sav
Feb 2016 - Nov 2016
Animatrice De Vente
Feb 2014 - Jul 2014
Animatrice
Dec 2013 - Jan 2014
Team & coworkers
Colleagues at Nickel
Other employees you can reach at compte-nickel.fr. View company contacts for 384 employees →
JT
Jérôme Tayon
Colleague at NickelGreater Paris Metropolitan Region, France
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MK
Maïmouna Keita
Colleague at NickelGreater Paris Metropolitan Region, France
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JC
Jean-Paul Coutinho
Colleague at NickelSaint-Herblain, Pays De La Loire, France
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LG
Louise Garcia
Colleague at NickelMadrid, Community Of Madrid, Spain
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PM
Paul Manceau
Colleague at NickelRueil-Malmaison, Île-De-France, France
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FG
Florane Glory
Colleague at NickelGreater Nantes Metropolitan Area, France
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AL
Antoine Lequeux
Colleague at NickelCharenton-Le-Pont, Île-De-France, France
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YJ
Yoann J.
Colleague at NickelNantes, Pays De La Loire, France
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KD
Kevin Delange
Colleague at NickelAgneaux, Normandy, France
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BR
Bruno Rolim
Colleague at NickelLisboa, Lisbon, Portugal
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Jérôme Tayon
Colleague at NickelGreater Paris Metropolitan Region, France
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MK
Maïmouna Keita
Colleague at NickelGreater Paris Metropolitan Region, France
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JC
Jean-Paul Coutinho
Colleague at NickelSaint-Herblain, Pays De La Loire, France
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LG
Louise Garcia
Colleague at NickelMadrid, Community Of Madrid, Spain
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PM
Paul Manceau
Colleague at NickelRueil-Malmaison, Île-De-France, France
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FG
Florane Glory
Colleague at NickelGreater Nantes Metropolitan Area, France
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AL
Antoine Lequeux
Colleague at NickelCharenton-Le-Pont, Île-De-France, France
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YJ
Yoann J.
Colleague at NickelNantes, Pays De La Loire, France
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KD
Kevin Delange
Colleague at NickelAgneaux, Normandy, France
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BR
Bruno Rolim
Colleague at NickelLisboa, Lisbon, Portugal
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5 education records
Alexandra Houssin education
Licence Chef De Projet Evenementiel, Meeting And Event Planning, Diplôme Obtenu
Bts Management Des Unités Commerciales, Diplôme Obtenu
Emile Littré
Bac Pro Commerce, Commerce, Diplôme Obtenu
Camille Corot
Formation Animatrice / Formatrice Pour Les Entreprises De La Beauté
Education record
FAQ
Frequently asked questions about Alexandra Houssin
Quick answers generated from the profile data available on this page.
What company does Alexandra Houssin work for?
Alexandra Houssin works for Nickel.
What is Alexandra Houssin's role at Nickel?
Alexandra Houssin is listed as Responsable d’équipe - Service fidélisation Nickel (Groupe BNP Paribas) at Nickel.
Where is Alexandra Houssin based?
Alexandra Houssin is based in Nantes, Pays De La Loire, France while working with Nickel.
What companies has Alexandra Houssin worked for?
Alexandra Houssin has worked for Nickel, Axo Et Actifs Immobilier, Keller Williams Atlantique, Maisons Du Monde, and Wonderbox.
Who are Alexandra Houssin's colleagues at Nickel?
Alexandra Houssin's colleagues at Nickel include Jérôme Tayon, Maïmouna Keita, Jean-Paul Coutinho, Louise Garcia, and Paul Manceau.
How can I contact Alexandra Houssin?
You can use AeroLeads to view verified contact signals for Alexandra Houssin at Nickel, including work email, phone, and LinkedIn data when available.
What schools did Alexandra Houssin attend?
Alexandra Houssin holds Licence Chef De Projet Evenementiel, Meeting And Event Planning, Diplôme Obtenu from Isefac Bachelor, L'École Des Bachelors Spécialisés.
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