Alexandra Hover Email & Phone Number

Tempe, AZ

• Maintain all center metrics
• Maintain customer service quality measured through CSAT and NPS
• Troubleshoot firewall and network issues as handled by the firewall including:
• VOIP
• NAT/Access Rules
• Client enforced anti-virus

Tempe Arizona

• Maintain call center metrics
• Maintain high customer service quality measured through CSAT and NPS
• Answer calls to:
• Install updates and upgrade software
• Install drivers fix customer software ranging from browser to OS issues
• Walk customers through installing hardware

Phoenix, Arizona

• Image computers with Windows 7 custom image
• Backup and migrate customer data from Windows XP to Windows 7
• Deliver and transition customers form Windows XP to Windows 7
• Coordinate with other members of the team to migrate customers as efficiently as possible

Mesa, Arizona

• Handle 75-100 requests daily to update employee information via Active Directory Users and Computers, Exchange Management Console, and previously created scripts for Powershell
• Create and manage mailboxes, linked mailboxes, shared mailboxes, shared calendars, and distribution lists for over 35,000 employees
• Establish and troubleshoot permissions of shared mailboxes and calendars

Bachelor Of Science (B.S.), Interdisciplinary Studies Technology Management, 3.6 - Cum Laude

Activities and Societies: Dean's ListExpanded study of information technology to the business side and management procedures

Associate In Applied Science, Networking System Administration, 4.0 Highest Distinction

Activities and Societies: Phi Theta Kappa Honor Society, Arizona Students Recycling Used Technology, MCC Honors Scholarship Recipient.

Certificate Of Completion, Networking Administration: Cisco, 4.0 Highest Distinction

Activities and Societies: Phi Theta Kappa, Girls 'n ITNetwork Management with an emphasis in Cisco (networking)