Manage projects from internal brief through execution to post-mortem analysis, ensuring seamless delivery and client satisfaction.Oversee multiple client accounts, including Loto-Québec, Ford Canada, and Canadiens de Montréal, delivering tailored solutions.Develop and implement projects across North America, including live and immersive experiences and AI-driven activations.Direct and coordinate several client programs simultaneously, ensuring timely execution and high-impact results.

Provided personalized, high-end concierge services for a variety of prestigious events, including the F1 Canadian Grand Prix, Les Printemps du MAC, C2 Montréal, Le Bal du MAC and the National Bank Omnium.

Executed recruitment across all VIBRANT business units, including experiential and immersive marketing, sales and solutions, corporate, and distribution. Responsibilities included scheduling interviews, providing feedback to managers, and handling employee terminations. Developed and implemented an efficient interview process to streamline hiring, resulting in a 210% increase in the brand ambassador roster in 2023.Directed multiple client and activation programs simultaneously, including live and immersive experiences, virtual and in-person conferences, and sales and solutions fairs. Clients included Keurig-Dr. Pepper, National Bank, Diageo, Mark Anthony Brand, Dollarama, BMW, Sleeman, Asahi Breweries-Peroni, and Cascades.Developed and implemented North American hiring procedures for VIBRANT Marketing, significantly enhancing recruitment efficiency and ensuring consistency across the organization and our offices (MTL, TO, US).

Developed and managed activation programs from initial proposal through to execution, including production, supply chain management, creative and studio briefs, in-field supervision, client communication, staff management, and KPI data collection.Collaborated closely with internal teams and suppliers to ensure all deadlines were met.Analyzed and managed program budgets, overseeing detailed reconciliation and providing comprehensive financial oversight.

18 private residencesSupervised a team of concierges and butlers, ensuring service excellence and operational efficiency in line with Forbes standards.Coordinated daily operations, including booking flights, making reservations, arranging services, and managing guest inquiries and complaints.Assisted with Condominium Board meetings, resolved operational issues, and maintained high levels of hospitality and professionalism across hotel departments.

Hotel school located in the heart of Plateau-Mont-Royal. • Resolved customer complaints across all hotel departments, handled guest interactions with the highest level of hospitality and professionalism, and fulfilled special requests accurately and promptly.• Responded swiftly and effectively to hotel emergencies and safety situations.• Utilized various computer systems to check guests in and out, generate daily and night audit reports, and assign and block rooms for arriving guests and groups.• Trained groups of students in high-end hospitality services daily, while also addressing guests’ needs and inquiries.

Internship4-star-hotel located on the island of Bar Harbor (Maine). Learned about the main tourist attractions of the island; answered guests' questions; provided the amenities for our guests; oversaw that rooms and amenities were ready for weekly groups, etc

Summer jobReplenished the continental breakfast buffet and hors d’oeuvres for the Fairmont Gold Floor; provided discreet service; cleaned the lounge; did the inventory for our honor bar; engaged with guests and learned about their preferences, etc.

Operated Magic Kingdom’s classic attractions such as Prince Charming Regal Carousel, Mickey’s Philharmagic and Princess Fairytale Hall; answered guests' questions; managed waiting line; always provided a good show for our guests; helped with directions; engaged with guests from around the World; provided security and safety for our guests; talked in front of 500 guests for every show at Mickey’s Philharmagic; helped with the Disney’s FastPass system and extra magic hours; made dreams come true; etc.

Food hostess at ESPN Wide World of Sports; bartender for Orlando City (MLS) and Atlanta Braves (MLB – Spring Training); cleaned food supply room; rotated food; adapted to fast pace environment and paid attention to details; etc.