Alexandra A. Email and Phone Number

Ensured high-quality data for developing Apple Intelligence, contributing to the enhancement of products and services.Conducted quality reviews and provided comprehensive support to 80 analysts in the Russian locale, delivering coaching sessions and roundtables to drive adherence to guidelines, enhance quality, and boost productivity.Contributed to team-wide initiatives aimed at enhancing QA and training processes, driving operational efficiency and success.Built and maintained strong cross-functional relationships, ensuring effective communication and collaboration across teams to align efforts toward business goals.Led onboarding and integration processes for new hires through Empowering Program, focusing on fostering performance excellence and smooth transitions into their roles.Adapted effectively to conditions of uncertainty and continuous change, demonstrating agility in responding to evolving business needs, including shifts in scope, roles, and responsibilities.

Conducted team meetings and 1:1 sessions, providing personalized coaching to drive development and performance.Successfully implemented innovative solutions that enhanced team collaboration and productivity.Ensured analysts consistently met or exceeded performance and quality targets.Completed comprehensive leadership training through the Aspiring Leader program at Apple AIML Operations, further developing key leadership competencies.

I have been working on my project about urban policies and creative and smart cities in Western and Eastern Europe. Provided research assistance for the Department’s projects in Public Policies and Social Transformation, conducted lectures and workshops for students on Comparative Politics.

Control the quality of Mac and iOS software localization for Russian market; monitor project KPIs and project milestones. I achieved all goals and KPIs set by the client and provided input in the project guidelines, my team productivity increased by 30%.

Research assistance on the projects of the Department of Territory, Innovation andClusters, in particularly project on Patent systems (SAIOTEK), the course on Sustainable Cities for policy makers from Latin American cities (the course in organized in collaboration with SPRI (Basque Government) and IDB (Inter American Development Bank). I have been working on my PhD project about urban policies and creative and smart cities in Western and Eastern Europe.Assistance in the preparation and providing the following events:• The 15th TCI Annual Global Conference “Constructing Place-BasedCompetitiveness In Times Of Global Change” (16 -19th October 2012 in Bilbaoand San Sebastian);• XXXVIII Reunión de Estudios Regionales – AECR en la Universidad de Deustode Bilbao (22 – 23 November 2012, Bilbao)Participation in the following workshops:• Sessiones sobre procesos de diversificación productiva Orkestra-Garapen (May-July 2013, Orkestra-Basque Institute of Competitiveness, San Sebastian).• Jornada sobre ciudades del conocimiento/Smart Cities organized by Fomento deSan Sebastián (28-29 May 2013).-CUBARU workshop ‘Cultural based rural development strategies: construction,implementation and socio-economic impacts' (11-12 of April, 2013, Orkestra-Basque Institute of Competitiveness, San Sebastian).Presentation of the paper “Culture-led urban development: case-studies from WesternEurope and Russia”.• Workshop ‘Innovation Policy Evaluation as a Tool for Policy Learning inDynamic, Complex and Multilevel Policy Systems’ (19-20 November 2012,Orkestra-Basque Institute of Competitiveness, San Sebastian).

Established and managed the new Translation and Design Departments for online education.Worked closely with professors and designers from the British Higher School of Art and Design and Moscow State Linguistic University to refine the curriculum and enhance educational programs.Collaborated with the executive director to develop and implement financial plans, ensuring effective allocation of resources for educational initiatives. Tracked key performance indicators (KPIs) to assess project effectiveness and identify areas for enhancement. Participated in designing the department's web page and communication campaigns in collaboration with both the IT and Communication Departments.Oversaw student application processing and supervised the admission process, streamlining administrative tasks. Coordinated academic support, including tutor-student interactions, multimedia resources, and academic events.

Duties: created and implemented charitable, environmental, educational and art-related projects, programs of social responsibility for corporations (3М, Amway, Avon, Henkel, L’Oreal, McDonalds, NADOM Group, Nestle, Philips, etc.), developed the cooperation with stakeholders, implemented campaigns jointly with the World Wild Fund for Nature (WWF), British Council, Charities Aid Foundation (CAF), Life Line, Children Houses and Nastenka charitable funds, GEOs, the National Geographic magazine, Eco Center Zapovedniki and EkoWiki. Participated in organization of large-scale events, namely, Time of Angles–2007 (Moscow, December 2007 – February 2008) and Continue Life Line (Moscow, May 2007) charitable campaigns, and Archstoyanie-2008 architectural festival (Moscow Region, July 2008). Since March 2009, acted as an expert for the “Creative Cities” project sponsored by the British Council in Russia and Western Europe and was an active participant of projects implemented in Plzen (Czech Republic) in June 2010 and in Moscow (Russia) in spring-summer 2010.Actively participated in organization of the “Earth Hour 2009” international action sponsored by the WWF. Promoted the EcoWiki project, which aim was to enhance the eco awareness in Russia and create the society of people with ‘eco-vision’. Left the NGO because of the Erasmus Mundus program (autumn 2009- summer 2011)

Duties: conducted mass media review and prepared weekly analytical reports on the coverage of Moscow City Government’s activities in mass media for the Moscow City Government and monthly analytical progress reports on the Sakhalin Energy project.