Alexandra Kogan Email and Phone Number

• Managed a portfolio of 250 large profitable business clients with revenue up to $5 million, analyzing needs, cross-selling additional products, and referring to branches for personal relationship banking.• Provided small business solutions to clients across branches including business deposit, cash management, payroll, merchant services, and credit opportunities (traditional/SBA) up to $1 million.• Ensured client retention and growth by focusing on outstanding customer experience and customized solutions tailored to the client’s financial needs and circumstances.• Collaborated with cross-functional teams to ensure seamless service delivery and resolve client issues.• Carefully followed due diligence and risk management protocols and adhered to regulatory requirements.

• Managed a portfolio of 300 high value clients and small businesses with annual revenue up to $3 million.• Identified and developed relationships with new customers and followed-up regularly with connections.• Maintained relationships with existing customers and joined calls with product partners.• Delivered customized solutions to customers and introduced them to business partners as needed.• Ensured compliance with policies and followed all regulatory requirements.• Maintained efficient completion of client onboarding process, from initial contact at account opening to approval of EDD forms (Enhanced Due Diligence).• Reviewed customer transactions and information for potentially suspicious activity. Performed AML and financial investigations.• Conducted required KYC screenings on new and existing clients.• Originated and booked BLOC’s, collaborated with RM Channel and Commercial Term Lending on high net-worth client referrals.• Recognized as a top performer in the years 2013, 2016, 2017 and 2018.

• Sold retail banking and business products and services to customers and prospects.• Managed customer portfolios, service relationships and cross-sold all products and services.• Provided a broad base of financial and credit services to acquire a larger share of the customer’s business.• Developed and maintained relationships with bank partners to maximize sales opportunities and achieve maximum sales standards.• Conducted required KYC screening on new and existing clients as required by global KYC requirements• Partnered with AML and Compliance teams to collect customer and transaction data, or other pertinent information to assist the AML and Compliance team’s investigation.• Utilized profiling analysis tools to identify cross-selling opportunities.• Placed outbound sales calls to increase product per customer ratio.• Opened small business accounts and worked with business clients up to $1 million in revenue.• Recognized as a top performer every year from 2004 to 2012.