Alexandra Lematre Email & Phone Number

Los Angeles Metropolitan Area

Irvine, California, United States

• Partner with the Business Development Team to provide proactive account management • Support the on-boarding process: training customers on hardware and software solutions• Maintain visibility of account performance through reporting and key metrics• Support additional sales within existing accounts (add-on solutions, expansion opportunities)• Establish and maintain relationships within Enterprise clients• Proactively and expediently solve customer concerns

Paris Area, France

• Assisted corporations and public authorities in defining, managing, and implementing large-scale strategies/projects.• Ensured project success by defining clear project goals, appropriate methodology,comprehensive planning and budget, and robust change management strategy• Achieved client satisfaction by understanding and meeting expectations throughout the project life. Worked closely with executive management and developed an in-depth understanding of company’s culture• Drew on industry best practices, market knowledge, existing studies, benchmark studies to make relevant recommendations• Foresaw potential risks and created mitigation tactics• Organized and managed seminars, group discussions, and workshops with considerable participant engagement • Designed and drafted documents supporting project (new processes, organization chart, investment plan,tailored communication plan, …)

Chichester, West Sussex, Royaume-Uni

• Identified and maximized all sales opportunities (£110k), facilitated commercial and contractual discussions, and delivered customer quotes and proposals, • Secured customer on-boarding by emphasizing products’ features related to their needs, answering questions, and ensured satisfaction with regular follow-ups• Improved and developed partner relationships• Assisted Top Management by providing business insights (sales forecasting, targeted revenue, risks, and opportunities)• Developed a business development approach by working closely with company’s operational and administrative teams

Chichester, West Sussex, Royaume-Uni

• Consistently provided higher quality of service to a large customer base from small business to corporate companies in UK, Ireland and France : responded to queries in a timely effective manner, escalated complex issues with regular updates to customers, ensured fast and resilient set-up and implementation processes are in place (reduced set-up to 48h for standard solutions)• Improved customer’s experience: redesigned and simplified customer documentation, planned and conducted customers’ training on ITS products, leading to a decrease of 20% of incoming calls• Managed Client Services team (5 persons): assigned responsibilities, planned resources, set clear objectives, monitored progress and results• Worked closely with other teams : Business Development, Operations Team, IT, Administration to better serve our customers • Adaptedmarketing materials and communications to French market (provided translations and culture insights)

Paris Area, France

• Assisted customers in defining their property investment plan over the next 10 years: Diagnosis of the current situation (qualitative and quantitative), identification of challenges and priorities, scenarios building and analysis using Critical Success Factors and Analytic Hierarchy Process, development of short, middle, and long-term action plans with corresponding investment plan• Project Management for public buildings construction from initiation to architect/constructor selection: - Gathered, formalized, and synthesized functional and technical requirements, conducted site analysis and feasibility studies (2 or 3 scenarios), defined and adjusted project cost and planning,- Drafted specifications for tender call and assistedwith architect/constructor selection (selection criteria, analysis, recommendations)- Managed resources allocated to the project to ensure meeting customer’s deadlines and expectations and respecting allocated budget• Change management: Developed methodology taking into account the “human side”, engaged leadership early on, developed a co-constructive approach (workshops, group discussions), ensured robust communication plan is in place, identified and addressed cultural and personal aspects for resistance to change• Contributed to new business proposals and proposal development

Paris Area, France

• Worked with large corporations to align their real estate with their business strategy, optimize operating costs and property portfolio (Property Master Plans, Opportunity study, Decision making support: leave or stay? Buy or rent?). Developed scenario, defined key analysis criteria (functional performance, cash flows, planning, etc.), analyzed and synthesized to assist in decision making• Gathered, analyzed, and formalized customers’ requirements: data compiling and analysis (database and pivot tables), functional diagrams, etc.• Determined most suited work environment (interviews with Management, engagement in group discussions across company)• Supported change management process: Assessed socio-cultural situation, evaluated risks and impacts, developed a participatory design approach, designedand managed project communication plan• Collaborated with Architectural Project Manager and Commercial team at all steps of the project (RFI/RFQ, sites search, relocation project)