Alexandra Manea Email and Phone Number

- Monitoring Project Manager- MNO aprovals for PII data used in KYC and associated services- onboarding and assisting new vendors and customers for Identity services- testing data quality and suppliers API in Insomnia- analize big volumes of data- CRM (YetiForce) and Viteza Portal backed and frontend administration (using MariaDB database)- resolving conectivity and tickets using Linux PUTTY, CRM (Yetiforce), SQL databases, etc- creating Portal, VPN, and various services accounts- maintaining and interogating PostgressQL databases- technical support for customer tickets- monitoring Linux servers health with Grafana, DNSdist, command line interface- monitoring and resolving downtime, timeouts and gaps in providing data from suppliers and clients- monitoring traffic trends, customer and suppliers connectivity with Grafana and reporting tool- collaboration with all departments in order to solve tickets with priority, customer traffic trends and connectivity issues- established support networks with vendors for a better comunication in soving incidents

- Responsible for the normal behavior of software programs such as: Pi Systems, PHD, Industrial Solutions, PAR- Ensuring a good communication with various departments, such as production, field specialist, delivery, etc.

- Responsible for Cameron equipment project, verifying reports from inspectors- Creating a co-report with technical conformity parameters versus field report- Responsible for invoices for this project.

- Offer remote support for IT, telecomunication and network issues for Dupont, Pioneer and Danisco employes, world wide.- Good comunication with customres world wide for resolving technical issues

- Receiving and recording calls regarding IT and Telecommunication problems- Technical support for local and international meetings with Polycom- Technical support for local meetings (sound, video and IT)