- Development and application of commercial policy,- Lead a team of 8 persons (sales, projects and operations) - Manage and develop the existing customer portfolio and the portfolio of opportunities,- Participate in commercial business management, project managers and the management pool,- Participate in and develop the service offering process,- Take lead on all commercial processes, their development and monitoring,- Carry out strategic commercial monitoring, identify and develop client portfolio. - Carry out competitive monitoring, participate in the establishment of technical or strategic partnerships,- Manage customer satisfaction feedback,- Participate in the development and application of financial processes, invoicing.- Take the lead in negotiation activities with customers.- Manage conflict situations and their successful resolution.

- Strategically drives total profitable revenue and market share growth with assigned existing and new accounts for the Global Hotel portfolio- Consultative selling approach to maximize commercial opportunity for RHG- Strategic account plan for each key and prospect account- Produce reports and use corresponding systems in the timescale required- Communication with Global accounts managers (Working closely with sales directors to promote brands to potential clients)- Monitoring account performance- Creating and working to business growth plans- Liaising with clients to ensure satisfaction and trust

Promotion:- Business development according to the different expectations and market constraints (Far East, Japan, India, Brazil, USA, China, Russia, Middle East). Supporting the sales offices on hotel pricing and hotel strategy to obtain the business, according to agreed deadlines.- Promote destinations, sales activity towards sales offices and clients (B2B)- Event / Incentive / Mice offers elaboration - follow up operations on site (representing the company from commercial offer to operations).Office tasks - Monitoring of administrative tasks related to the work of the purchasing and planning departments & monitoring operations performed by the Budapest office (planning & operations outsourced in Budapest). - Ensuring the hotel agreements and all relevant hotel information are loaded into the internal systems- Travel 30 % working time : Switzerland and French border for Suppliers + Europe, Asia to meet sales & clients.- Ensure service quality year on year ( customers service).- Presenting the company’s profile to potential suppliers on trade shows (Attending and representing the company in various fairs).Purchasing & Planning: - Development & implementation of the purchasing strategy for Switzerland inbound for both brands (JTB and Tumlare).- Contracts creation & negotiation with suppliers - Negotiating of competitive rates and conditions for all services.- Forecasting activities and revenue control for Switzerland and French Alps. - Sourcing: develop new and existing service products to increase portfolio of Hotel Partners.- Implementation of the Planning strategy for incoming business all Switzerland and French Alps.- Training and coaching of the Placing staff on hotel policy in Switzerland and all hotels related issues. - Supporting and guiding the outsourced Hotel Placing Teams on series and large ad hoc groups at required budget levels.- Reporting to Head office Purchasing London.

- Assist the Purchasing Manager to elaborate the planning strategy and monitor activities of outsourced planning section.- Hotel price negotiation.- Administrative support for the contracting of purchasing activities and administrative tasks related to the PU and Placing department.- Customer service and phone duty.- Dealing with all other departments : operation and sales plus supplier queries.- Hotel & product sourcing (Switzerland, French Alps border).- All standard duties related to the assistance function.Key achievement: - Optimize the allotment usage ratio with strategic planning approach, creating new tools for risk management and control. (Integration of Tumlare International business).- Organization and negotiation of accommodation plus transfers for Kiwanis Convention in Genève 2011.

- Communication strategy implementation & event creation.- Partnerships & sponsorships.- Marketing study.- Institutional communication (local government departments and European Affairs) and commercial communication, (production of communication materials, press releases, press kits, preparing interviews ...).- Events budget elaboration & follow up.- Collaboration with local & regional associations. - Follow up operations on site during events.