Alexandra Mayle Email & Phone Number

• Complete checklist-based audits to confirm documentation, compliance, eligibility, quality, and data entry requirements are met.• Manage a pipeline of follow-up tasks and exception reports to ensure all items are handled accurately within operational and compliance deadlines. • Implementing Quality control to 3rd party servicers.• Follow up and validate loans that were pushed back for insufficient documents or data for accuracy.• Actively engage with in-house Loan officers & broker partners to obtain required documentation and efficiently resolve any challenges to complete the loan fulfillment process prior to underwriting.• Review documentation provided by borrower to ensure documents provided meet the requirements for loan approval; complete verifications of Employment according to company polices and order, track, and review 3rd party services (appraisal/Flood/Title)• Communicate and provide support to the team.• Responsibly maintain consumer’s confidential personal and financial information.• Responsible for overseeing departments' quality control assessments.

• Provided follow up for third party services (title, appraisal, flood, MI etc...) and required verification for assigned Closer• Created loan set-up such as reviewing documentation and updating the system of record to match documentation • Verified that requested documents met loan conditions and updated the assigned Loan Processor or Closer upon receipt.• Processed 15-35 loan funds / request wires daily.• Communicated and provided support to 5 assigned closers • Maintained consumer’s confidential personal and financial information.• Provided troubleshooting of any issues missing documents, loan file errors• Managed 50-100 Loan files in Pipeline

• Provided loan servicing support for the Lending Department underwriting support, maintenance of loan files, reviewing documents, reviewing maintenance, providing payoffs, assuring file standardization, and quality control.• Maintained a loan tickler system and various loan logs to check for missing document, loan updates, file changes • Provided maintenance of all escrow accounts.• Balanced loan disbursement accounts and construction escrow accounts.• Processed and filed insurance policies and lien cards.• Answered questions and concerns of insurance.• Filed credit and collateral documents.• Conducted final file review to ensure all documentation were accurate.• Assured that customer loan notices were provided to the customer on a timely basis.• Balanced loan accounts and tracked exception items.

Registered Medical Assistant• Performed Phlebotomy duties and various labs and injections.• Obtained and documented patient data such as age, height, weight, intakes and outputs, blood pressure, temperature, pulse, pulse oximetry, allergies, medication / immunization list and patient functional screening as requested by MD.• Reported abnormal findings to RN / MD.• Assisted doctor with examinations and procedures.• Answered patient phone calls, documented information and reported to MD. Scheduled appointments.• Safely transported patients and patients’ possessions, supplies, equipment, instrumentation, labs and blood to and from various areas.• Provided coordination, maintenance, and ordering of supplies, instruments and equipment for procedures.• Coordinated patient flow through assigned areas.• Contacted outside facilities and ancillary departments for recent patient testing results.• Assisted with processing of instruments between cases (washed and sterilized by heat / autoclave or high-level disinfection).• Maintained clean patient areas before and after use.• Responded to emergency situations such as a Code Blue.• Contacted outside facilities and ancillary departments for recent patient testing results. Delivered testing results to MD for review.• Called patients with instructions from physician; documented telephone encounter.• Participated in peer interviews to hire in the department. • Ordered supplies and restocked supplies in the patient care areas at defined times.• Reported changes in patient’s condition to RN / MD.