• Deliver product launch, up-skill and refresher training to existing employees• Assist in identifying performance opportunities for improvement in facilitation and classroom environment • Prepare lesson plans relevant to training materials and assists other facilitators in planning• Coach and develop facilitator skills for Instructor Led and Virtual Delivery• Maintain records of training attendance, progress reports for trainees andmonitor training results and update as needed• Function as a liason with sales leaders to determine training delivery needs and schedule training classes• Act as a change agent to drive change through the organization in a mannerthat encourages acceptance and promotes company strategies and values

Responsible for coordinating and facilitating training and self-paced learning for adult learners. Assisted in the development of training programs in sales, product and service to meet the needs of a diverse client group. Partnered with client leaders to evaluate & monitor training effectiveness.Accomplishments● Maintained a 98% productivity score & level 1 score average of 4.79 out of 5● Created Midwest cross training, contributed towards the creation of the Virtual retail curriculum (2014,2015)● Worked with KEY administrators in 2015 for the elimination of erroneous one time charge codes and revitalization of one time charge descriptions● Subject matter expert on multiple billing systems, policies & procedures● Mentor to two of the most recent facilitators who joined the team in a way that improved their skillset, encouraging positive behaviors and addressing behaviors that are detrimental to the individual or company● One of the original sales facilitators upon creation of the Albany sales department● Detailed understanding of clients’ internal processes and workflow to enable better service in delivery and enhanced client relationships