Alexandra Mcclain, Mba Email & Phone Number

Florida, United States

Remote

Global manufacturing operations HR Manager supporting cross-functional teams and HR project management.

Miami, Florida

Successfully rebuilt and restructured the Courtesy Vehicle Department, created new policies and developed new training programs to achieve a more efficient operation and limit liability. Increased revenue generation, effectively managed all insurance claims, enforced policies and procedures, improved customer service, focused on training/coaching staff and streamlined the vehicle preparation process. Responsible for preparing and presenting business and financial reports to the executive management team. Responsible for creating annual business plans to develop and implement operational business strategies for continuous improvement and excellence. Awarded the 2019 Spirit Award for highest level of achievement.

Miami/Fort Lauderdale Area

Effectively managed daily business and operations for nine properties and eighteen employees by achieving revenue growth, increased product sales, improved tenant occupancy and reduced delinquency rates within district. Developed and maintained business to ensure high unit occupancy of properties through developing and implementing strategies to capitalize on opportunities and drive profit. Responsible for hiring, onboarding, training/coaching to retaining top performing teams and property managers. Drove team engagement with effective communication by providing coaching on customer service and sales strategies. Managed operational budgets, including payroll, conducted property audits to ensure company safety, compliance and operational standards were met.

Miami/Fort Lauderdale Area

Achieved revenue growth, acquired new customers and implemented safety training programs during tenure by managing multisite productivity, sales and service quality. Responsible for hiring and onboarding new employees. Conducted trainings and annual/monthly performance evaluations. Managed employee relations and implementation of HR policies. Managed P&L statement and worked to achieve company financial objectives on a monthly, quarterly and annual basis. Responsible for location compliance by ensuring company safety, finance and accounting policies are followed. Developed strategic operational plans by analyzing operational, sales and financial opportunities during monthly/ quarterly business review with executive management team.

Miami, Florida

Successfully managed the overall Avis, Budget and Payless operations with a proven track record of achieving company goals and revenue growth by being promoted five times, holding different positions at three different Airport locations. Forecasted and planned business demands for reservations, vehicles, staffing and equipment. Monitored daily productivity levels at the airport to ensure adequate staffing and fleet availability. Ensured that all HR policies and procedures were implemented, and corrective action was issued when necessary. Interviewed, hired, trained and evaluated the performance of staff through formal annual appraisals. Managed the location's P&L statements and worked on special company initiatives to reduce cost and increase profit. Analyzed business, sales and customer trends through various reports. Identified objectives, strategies and action plans to improve sales results and customer service ratings. Implemented the sales business strategy, created location goals and monitored sales results. Instructed in person and virtual training classes, and completed individual monthly goal settings with sales associates for continued revenue growth and success. Awarded the 2015 Best in Class Award for top sales results.

Miami, Florida

Miami, Florida, United States

Miami, Florida

Miami, Florida

Assisted in the recruitment of students at college fairs, school visits and campus open houses. Advised and counseled prospective students throughout the admissions process in person and in the call center. Communicated information to students and parents regarding FIU’s admissions policies and processed necessary documents.

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Public Administration

High School Diploma