Starting out as a hobby baker, I decided to set up my own small business, baking and creating delicious goodies from cupcakes & brownies to full celebration cakes (birthday/anniversary etc.)

Starting as a mainly administrative role, attention to detail and time management have played a huge part in this role, and have continued to be developed throughout my work.I have played a large part in preparing and submitting multiple bids, ranging from small projects to high-value frameworks. My role has also recently expanded to learning and developing graphic design skills, and I have created multiple O&M Manuals and Product Presentations.Working as part of a team is hugely important, as each member has a specific role to fill when submitting a bid, and it is crucial that everyone works together efficiently to ensure a smooth and thorough bid submission.

The role included a lot of data processing and client management, dealing with enforcement agents and clients on a daily basis. Updating the cases with new amounts and addresses as well as assisting with any queries that agents may have while out on the road. Other duties include; training new and current staff on any new policies, procedures and systems that may be implemented as well as a range of other ad-hoc admin duties.

Initially an office junior learning the basics of organising a filing system, taking calls and managing company directors diaries. The role then expanded to the creation of planning documents, typing up meeting minutes and reports from voice notes to then the general management of the office. The role further developed to management of finances within the office, recording and handling expenses using excel as well as ordering supplies and booking trips. While in the role, completed Level 3 NVQ In Business Administration and also Foundation Degree in Business Management.