Alexandra Nitulescu Email and Phone Number

Helping to build good customer relations, Coordinates the Supervisors’ activity, making sure that the entire operational flow runs smoothly and all deadline are met;Builds and maintain a good collaboration relationship with local and sales offices so as to improve communication and acts like a first point of contact in case of escalated issues;Offers support to the entire team and local offices so as to help them correctly use the internal working systems:Oversees and offers… Show more Helping to build good customer relations, Coordinates the Supervisors’ activity, making sure that the entire operational flow runs smoothly and all deadline are met;Builds and maintain a good collaboration relationship with local and sales offices so as to improve communication and acts like a first point of contact in case of escalated issues;Offers support to the entire team and local offices so as to help them correctly use the internal working systems:Oversees and offers support for the crisis management process and consults with local and sales offices in the development and implementation of crisis management procedures:Collaborates with other department managers in order to find solution of improving the overall operational flow; Recruiting staff and doing appraisals, Analyses the training and development needs of the entire team and suggests training methods.arranging staff meetings;Oversees the planning and organizing of the working shifts;training and development, Handling complaints and queries (from customers and staff), sorting security issues, Financial responsibilities and participating in the budget process, In charge with the processes and procedures. Show less

Manage the daily work of the support team part of Customer Care department, ensuring that all activities of the operational process are properly met and with due respect for agreed deadlines.

I was mostly in charge with promoting the inclusion of minorities into society’s general rules and regulations, holding workshops for local people, fostering participation and citizenship. I had to promote dialogue and sustain development in geographically disadvantaged areas while initiating and organizing local projects and campaigns related to the promotion of cultural diversity, fund-raising, liaising with stakeholders and improve minorities’ visibility.