◦ Led the prospects research by leveraging LinkedIn, ZoomInfo and professional association lists to identify opportunities and leads to support the Sales organization.◦ Represented the sales team to solve challenges with Salesforce, Outreach.io and ZoomInfo.◦ Collaborated with Revenue Operations and Finance teams to improve the integration of SaaSOptics.◦ Enabled QA and the broader team with CRM data updates and modifications to customer accounts to ensure client satisfaction.

◦ Contributed to the hospital launch of the EPIC HIS system to improve patients’ interaction with doctors.◦ Led the launch team by organizing and supporting the testing and performance operations.◦ Prepared and presented new ideas to help improve testing processes.◦ Owned several parts of the team activities by showing initiative and motivation to improve the system.◦ Interviewed doctors across the multiple hospital sites to further understand their needs and requirements with the HIS.

◦ Developed a new database system for tracking all retrospective and prospective patients in the Thoracic Surgery division.◦ Presented updates about the database progress to a wider audience of doctors to gather feedback about improvements.◦ Performed extensive research using database data to identify post-operative complications in order to improve surgeries.◦ Observed procedures and surgeries, learning proper health and safety precautions.◦ Tracked inbound and outbound calls, as well as made calls to patients to conduct over the phone questionnaires.

◦ Managed the customer interaction by setting up interviews and handling unsatisfactory claims to improve customer retention.◦ Created an organizational structure on the internal portal to ensure proper customer communication across all stakeholders.◦ Assisted with the development of new marketing techniques to improve company and customer growth.